General Dynamics

1 day ago

Tier 2 Desktop Support Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Support end users at an on-site Washington, DC client environment by troubleshooting desktop PC issues, configuring and imaging equipment, and maintaining software and security updates. Provide technical support through testing, documentation, and ticket follow-ups, including software support for AmeriCorps applications. Manage IT assets, perform diagnostics and repairs, and assist with virtual assistance using Ivanti and SCCM, while contributing to help desk SOPs and training materials.

Location: Washington

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Configure, install, and support desktop and laptop computers plus related peripherals (printers, monitors, desk phones, and storage devices).
•Perform desktop imaging and configuration, handle equipment relocation, and support secure device operation (security software, updates).
•Troubleshoot hardware/software failures and provide remediation plans, status updates, and customer follow-ups.
•Manage IT assets by tracking and updating asset movements in a database, re-imaging devices, and deploying or retrieving equipment as needed.
•Provide virtual assistance using Ivanti Management Console and Microsoft SCCM, develop end-user documentation, and support help desk SOPs and training materials.

Travel: Low travel

Pay and Benefits

Salary: USD 32.3 - 43.7 hourly

Perks:401kHealth InsuranceDentalVisionPaid Leave

Key Requirements

•5+ years of technical support experience for desktop and laptop computers.
•Knowledge of Windows 10/11 and end-user software/hardware, including Microsoft Office, O365, and OneDrive.
•Experience with a ticketing system such as ServiceNow.
•Associate’s degree.
•Public Trust Level 4 requirements (full background investigation) and ability to obtain required security certification within 3 months.

Experience:5+ yearsDesktop support

Education:Associate's

Skills:Customer serviceTroubleshootingDocumentationTime managementWork well under pressure

Certifications:ITIL foundations

Tech Stack:Windows 10Windows 11Microsoft OfficeMicrosoft Office 365OneDriveServiceNowIvanti Management ConsoleMicrosoft SCCMIT asset managementPatch managementVirus updates

Eligibility

Security Clearance:BI Full 6C (T4)

Company Brief

General Dynamics

Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn

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General Dynamics

1 day ago

Tier 2 Desktop Support Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Washington

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Configure, install, and support desktop and laptop computers plus related peripherals (printers, monitors, desk phones, and storage devices).
•Perform desktop imaging and configuration, handle equipment relocation, and support secure device operation (security software, updates).
•Troubleshoot hardware/software failures and provide remediation plans, status updates, and customer follow-ups.
•Manage IT assets by tracking and updating asset movements in a database, re-imaging devices, and deploying or retrieving equipment as needed.
•Provide virtual assistance using Ivanti Management Console and Microsoft SCCM, develop end-user documentation, and support help desk SOPs and training materials.

Travel: Low travel

Pay and Benefits

Salary: USD 32.3 - 43.7 hourly

Perks:401kHealth InsuranceDentalVisionPaid Leave

Key Requirements

•5+ years of technical support experience for desktop and laptop computers.
•Knowledge of Windows 10/11 and end-user software/hardware, including Microsoft Office, O365, and OneDrive.
•Experience with a ticketing system such as ServiceNow.
•Associate’s degree.
•Public Trust Level 4 requirements (full background investigation) and ability to obtain required security certification within 3 months.

Experience:5+ yearsDesktop support

Education:Associate's

Skills:Customer serviceTroubleshootingDocumentationTime managementWork well under pressure

Certifications:ITIL foundations

Tech Stack:Windows 10Windows 11Microsoft OfficeMicrosoft Office 365OneDriveServiceNowIvanti Management ConsoleMicrosoft SCCMIT asset managementPatch managementVirus updates

Eligibility

Security Clearance:BI Full 6C (T4)

Company Brief

General Dynamics

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn