Project Manager - Content Operations

Khan Academy
India
Workplace: RemoteContractFunction: Program & Project Management (PMO)Skills: ["Communication","Organization","Stakeholder management","Problem-solving","Collaboration"]

This full-time, 12-month contract role oversees content publishing operations and cross-functional programs for Khan Academy India. You will manage partner documentation, triage US Jira tickets, supervise interns and vendors, ensure platform hygiene for 1,300+ videos, and drive multi-team projects to meet deadlines while maintaining context across teams.

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FursaFursa
Khan Academy
Khan Academy
5 months ago

Project Manager - Content Operations

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Last checked: 12 hours agoStatus: Live

Job Summary

This full-time, 12-month contract role oversees content publishing operations and cross-functional programs for Khan Academy India. You will manage partner documentation, triage US Jira tickets, supervise interns and vendors, ensure platform hygiene for 1,300+ videos, and drive multi-team projects to meet deadlines while maintaining context across teams.
Location: India
Workplace: Remote
Employment Type: Contract · 12 months
Job Function: Program & Project Management (PMO)

Key Responsibilities

  • •Maintain a centralized, personnel-agnostic repository of all state partner interactions, MOUs, and project statuses; ensure zero loss of context during FTC/Consultant transitions.
  • •Serve as the primary recipient for US-assigned Jira tickets; triage and route tickets to the appropriate Math/Science/Localization leads, ensuring deadlines are met without overwhelming functional managers.
  • •Own the 'Last Mile' of content publishing: Video descriptions, SEO optimization, Thumbnails, and Timestamps; manage interns/vendors to ensure quality without diverting content creation.
  • •Act as the neutral driver for projects involving multiple teams; enforce timelines and follow-ups where functional authority is split.
  • •Ensure all content adheres to platform hygiene standards during scaling of 1,300+ videos.
Travel: Low travel

Pay and Benefits

Perks:Remote Work

Key Requirements

  • •Maintain a centralized, personnel-agnostic repository of all state partner interactions, MOUs, and project statuses; ensure zero loss of context during FTC/Consultant transitions.
  • •Serve as the primary recipient for US-assigned Jira tickets; triage and route tickets to the appropriate Math/Science/Localization leads to meet deadlines without overloading managers.
  • •Own the 'Last Mile' of content publishing: video descriptions, SEO optimization, thumbnails, and timestamps; supervise interns or vendors to maintain quality and not disrupt content creation.
  • •Act as the neutral driver for cross-functional projects involving multiple teams and enforce timelines and follow-ups where authority is split.
  • •Ensure content adheres to Khan Academy platform hygiene standards during scaling of 1,300+ videos and related publishing operations.
Experience:Education
Skills:CommunicationOrganizationStakeholder managementProblem-solvingCollaboration
Languages:English
Tech Stack:JiraSEOYouTube

Company Brief

Khan Academy
Khan Academy is a nonprofit education organization offering free, world-class online lessons, practice exercises, and resources across math, science, economics, and test prep to learners and teachers worldwide.
Industry: EdTech
Growth: Nonprofit & NGO
Funding: Grant Funded
Headquarters: Mountain View, United States
Founded: 2008
WebsiteLinkedIn