3 months ago

Senior Customer Success Manager, Enterprise - West

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Lead post-sales engagement for enterprise customers across onboarding, implementation, and adoption. Collaborate with Solutions Architects, Technical Support, Product Management, Engineering and Sales to drive onboarding success, adoption, time-to-value, and renewals while minimizing churn.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Lead the onboarding process for new enterprise customers, collaborating with customers, pre-sales, and post-sales teams to formulate an onboarding plan.
•Act as the voice of the customer within the organization, advocating for customer needs to internal teams and ensuring alignment across departments.
•Collaborate with Technical Support and Customer Engineering to ensure timely resolution of customer issues.
•Develop hands-on technical knowledge of Chainguard and stay up-to-date with industry trends to help customers optimize usage.
•Collaborate with customers and the Edu team to ensure education on product features, best practices, and security principles.

Pay and Benefits

Salary: USD 160,000 annually

Equity and Bonus:Equity

Perks:EquityRemote WorkHealth InsuranceParental LeaveLearning Budget

Key Requirements

•5+ years in enterprise, customer-facing roles collaborating with technical and business teams (Customer Success, Professional Services, Technical Account Management or combination of those with Sales, Solutions Engineering, or Technical Support).
•Domain knowledge in one or more: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, software development lifecycle.
•This is a strategic and proactive role with high autonomy, making key decisions to drive outcomes and de-risk escalations, and advocating to internal teams including sales, product, engineering.
•Entrepreneurial mindset — often building new processes or practices to better serve customers.
•Demonstrates commitment to continuous personal and professional development and strong priority management skills.

Experience:5+ yearsSecurityDevSecOpsSupply Chain Security

Skills:Emotional intelligenceCollaborationStakeholder managementCommunicationLeadership

Languages:English

Tech Stack:AWSGCPAzureContainersLinuxSecurity infrastructureRegulatory complianceSoftware development lifecycle

Company Brief

Chainguard

Builds software supply chain security solutions for containerized and Kubernetes-native environments, offering tools for secure builds, attestations, vulnerability scanning, and policy enforcement to help organizations deploy trustworthy software at scale.

Industry: Cybersecurity

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series C

Headquarters: Seattle, United States

Founded: 2020

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Chainguard

3 months ago

Senior Customer Success Manager, Enterprise - West

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Lead the onboarding process for new enterprise customers, collaborating with customers, pre-sales, and post-sales teams to formulate an onboarding plan.
•Act as the voice of the customer within the organization, advocating for customer needs to internal teams and ensuring alignment across departments.
•Collaborate with Technical Support and Customer Engineering to ensure timely resolution of customer issues.
•Develop hands-on technical knowledge of Chainguard and stay up-to-date with industry trends to help customers optimize usage.
•Collaborate with customers and the Edu team to ensure education on product features, best practices, and security principles.

Pay and Benefits

Salary: USD 160,000 annually

Equity and Bonus:Equity

Perks:EquityRemote WorkHealth InsuranceParental LeaveLearning Budget

Key Requirements

•5+ years in enterprise, customer-facing roles collaborating with technical and business teams (Customer Success, Professional Services, Technical Account Management or combination of those with Sales, Solutions Engineering, or Technical Support).
•Domain knowledge in one or more: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, software development lifecycle.
•This is a strategic and proactive role with high autonomy, making key decisions to drive outcomes and de-risk escalations, and advocating to internal teams including sales, product, engineering.
•Entrepreneurial mindset — often building new processes or practices to better serve customers.
•Demonstrates commitment to continuous personal and professional development and strong priority management skills.

Experience:5+ yearsSecurityDevSecOpsSupply Chain Security

Skills:Emotional intelligenceCollaborationStakeholder managementCommunicationLeadership

Languages:English

Tech Stack:AWSGCPAzureContainersLinuxSecurity infrastructureRegulatory complianceSoftware development lifecycle

Company Brief

Chainguard

Industry: Cybersecurity

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series C

Headquarters: Seattle, United States

Founded: 2020

Website LinkedIn