Client Care Representative - Perth Metro | CAS

Sonova
Australia
Workplace: OnsiteOthersFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Active listening","Organizational skills","Time management","Autonomy"]

Support hearing clinics across Perth Metro by delivering warm, client-focused customer service and handling day-to-day clinic administration. You’ll welcome clients, schedule and confirm appointments, assist clinicians with administrative support, manage the clinic phone line and shared inbox, and handle billing and payments. You’ll learn the clinic software and contribute to an exceptional experience for predominantly older clients, with full training and ongoing support.

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FursaFursa
Sonova
Sonova
14 hours ago

Client Care Representative - Perth Metro | CAS

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Support hearing clinics across Perth Metro by delivering warm, client-focused customer service and handling day-to-day clinic administration. You’ll welcome clients, schedule and confirm appointments, assist clinicians with administrative support, manage the clinic phone line and shared inbox, and handle billing and payments. You’ll learn the clinic software and contribute to an exceptional experience for predominantly older clients, with full training and ongoing support.
Location: Australia
Workplace: Onsite
Employment Type: Others
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Welcome clients and manage their experience for optimal outcomes.
  • •Schedule and confirm appointments.
  • •Provide administrative support to clinicians (audiologists/audiometrists).
  • •Manage daily clinic operations, including opening and closing procedures.
  • •Manage the clinic phone line and shared email inbox and handle billing and payments.

Pay and Benefits

Perks:Salary PackagingUniform AllowancePaid ParentalPaid BirthdayEmployee Assistance

Key Requirements

  • •Prior experience in face to face customer service and/or administration role.
  • •A passion for delivering an amazing client experience.
  • •Great communication and active listening skills.
  • •Excellent organisational and time management skills.
  • •Intermediate computer skills, with an interest in learning hearing-aid features and basic repair/maintenance.
Experience:HealthcareHearing health
Skills:CommunicationActive listeningOrganizational skillsTime managementAutonomy

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website