NTT

1 week ago

SAP Basis HANA

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Last checked: 5 hours agoStatus: Live

Job Summary

Drive SAP HANA Enterprise Cloud customer engagements as the main client contact within SAP ECS, ensuring stable, contractually agreed service delivery. Lead customer transformation toward S/4HANA and cloud standardization, coordinate internal and external stakeholders, and manage service plans, governance meetings, reporting, invoicing, and profitability. Act as a trusted advisor to IT and C-level stakeholders while supporting proactive delivery and de-escalating critical situations.

Location: Guadalajara

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Actively drive the cloud transformation agenda to ensure adoption of S/4HANA and cloud standardization.
•Lead customer engagement and coordinate alignment across internal/external stakeholders, including SAP services/support and partners.
•Perform administrative tasks to manage the engagement (staffing, reporting, controlling).
•Manage proactive service plans and reactive support requests, including hosting status and governance meetings.
•Deliver end-to-end customer engagement with commercial responsibility (costs/profitability), manage change requests, reporting, and invoicing.

Travel: Medium travel

Key Requirements

•Minimum 4+ years of experience in project management or SAP operations.
•Minimum 4+ years of experience in a customer-facing role.
•Minimum 4 to 6 years of experience managing multiple clients in a service management capacity.
•Minimum 2+ years experience with SAP cloud business, cloud/hybrid infrastructure, and cloud operations processes.
•SAP Basis and SAP technology stack experience (including ECC, S/4HANA, NetWeaver) plus HANA/enterprise databases (Oracle, SQL Server, DB2) and supporting OS environments (Linux, Unix, Windows).

Experience:4-6 years

Education:Bachelor's

Skills:Customer engagementStakeholder managementTrusted advisoryProblem de-escalationKnowledge sharing

Tech Stack:SAPSAP BasisSAP HANAS/4HANAECCSAP CloudNetWeaverSAP ECS/RISEHANAOracleSQL ServerDB2LinuxUnixWindowsMicrosoft AzureAWSCloudHybrid infrastructureVirtualization

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT