Operations Manager

Quince
United States
Workplace: OnsiteFull timeUSD 110,000 - 137,000 annuallyFunction: Business OperationsExperience: 5+ yearsEducation: bachelorsSkills: ["Leadership","Communication","Problem-solving","Organizational skills","Coaching"]

Lead strategic operations for Quince’s Returns Warehouse, overseeing a team of Area Managers to drive reverse logistics performance. Own daily execution for processing speed, inventory accuracy, and customer resolution time, while maintaining a strong safety culture through OSHA compliance. Use metrics and operational reviews to identify gaps, collaborate cross-functionally to optimize labor and policies, and drive continuous improvement with Lean, Six Sigma, and Kaizen to improve turnaround times and reduce waste.

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Quince
Quince
3 days ago

Operations Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Lead strategic operations for Quince’s Returns Warehouse, overseeing a team of Area Managers to drive reverse logistics performance. Own daily execution for processing speed, inventory accuracy, and customer resolution time, while maintaining a strong safety culture through OSHA compliance. Use metrics and operational reviews to identify gaps, collaborate cross-functionally to optimize labor and policies, and drive continuous improvement with Lean, Six Sigma, and Kaizen to improve turnaround times and reduce waste.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Lead, mentor, and develop Area Managers and their teams to ensure strong leadership and consistent execution of warehouse returns processes.
  • •Oversee daily Returns Warehouse operations to meet processing speed, inventory accuracy, and customer resolution time targets.
  • •Maintain and promote a culture of safety, ensuring OSHA compliance and adherence to internal safety protocols.
  • •Monitor performance metrics and conduct operational reviews to ensure productivity and quality goals are met.
  • •Drive continuous improvement initiatives using Lean, Six Sigma, and Kaizen to improve turnaround times, reduce cost per unit, and eliminate waste.

Pay and Benefits

Salary: USD 110,000 - 137,000 annually

Key Requirements

  • •5+ years of operations leadership experience with 2+ years managing salaried leaders (e.g., Area Managers) in a warehouse, fulfillment, logistics, or distribution environment.
  • •Bachelor’s degree in Business, Operations, Supply Chain, or a related field (or equivalent experience).
  • •Proven ability to lead teams to achieve KPIs and operational goals in a fast-paced environment.
  • •Availability to work a flexible schedule, including weekends, nights, and holidays as needed.
  • •Preferred: experience in returns or reverse logistics and familiarity with Lean, Six Sigma, and continuous improvement practices.
Experience:5+ yearsE-commerceApparelRetailReverse logisticsWarehouse operationsLogisticsFulfillment
Education:Bachelor's in Business, Operations, Supply Chain
Skills:LeadershipCommunicationProblem-solvingOrganizational skillsCoaching
Tech Stack:OSHALeanSix SigmaKaizen

Company Brief

Quince
Quince is a direct-to-consumer brand offering affordable, high-quality apparel, home goods, and essentials—such as cashmere, basics, and home textiles—focused on transparent sourcing and value pricing for customers.
Industry: Direct to Consumer Brands
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
Founded: 2015
WebsiteLinkedIn