Customer Support Representative

ALSO
Seattle
Workplace: OnsiteFull timeUSD 20 - 27 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Listening","Problem-solving","Customer focus","Multitasking"]

Be the first point of contact for customers at ALSO, handling inquiries across phone, email, live chat, and social media. Support pre-sale customers with product guidance, orders, and payments, then help with order tracking, modifications, cancellations, returns, and refunds. Troubleshoot technical or mechanical issues, manage warranty requests, and coordinate with internal teams to resolve problems and improve customer experience.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
ALSO
ALSO
6 days ago

Customer Support Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Be the first point of contact for customers at ALSO, handling inquiries across phone, email, live chat, and social media. Support pre-sale customers with product guidance, orders, and payments, then help with order tracking, modifications, cancellations, returns, and refunds. Troubleshoot technical or mechanical issues, manage warranty requests, and coordinate with internal teams to resolve problems and improve customer experience.
Location: Seattle
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle customer inquiries via phone, email, live chat, and social media.
  • •Provide pre-sale support by assessing customer needs, guiding them to the right product, and processing orders and payments.
  • •Support post-sale needs including order tracking, modifications and cancellations, and returns and refunds.
  • •Troubleshoot and diagnose technical or mechanical issues and educate customers on product features, benefits, and maintenance.
  • •Coordinate with internal departments to resolve issues, communicate customer feedback, and manage and escalate customer complaints when needed.

Pay and Benefits

Salary: USD 20 - 27 hourly
Perks:Health InsuranceDentalVisionFsaHsa401kPaid Leave

Key Requirements

  • •Excellent communication skills with the ability to listen, understand, and document customer issues clearly and empathetically.
  • •Passion for ALSO’s mission and products.
  • •Ability to learn and apply in-depth product knowledge to diagnose technical or mechanical issues.
  • •Strong problem-solving skills to resolve customer complaints efficiently and effectively.
  • •Ability to handle a high volume of inquiries across multiple channels while staying calm and organized.
Skills:CommunicationListeningProblem-solvingCustomer focusMultitasking

Company Brief

ALSO
ALSO is an electric micromobility company spun out of Rivian that designs small, vertically integrated EVs (e-bikes and multi‑form-factor small vehicles) for consumers and commercial partners, focusing on efficiency, affordability, and integrated connectivity.
Industry: Electric Vehicles
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Headquarters: Palo Alto, United States
Founded: 2025
WebsiteLinkedIn