NTT

5 days ago

Staff Engineer – Automation & AI Operations (Incident Management)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Lead automation incident management and operational excellence across an automation landscape, acting as the primary point of contact for automation-related incidents. Troubleshoot and resolve issues with support and incident response teams, maintain SLA compliance via root cause analysis, and support monitoring, testing, and validation for deployments. Build internal automations to reduce operational/admin work, improve automation stability, and deliver KPIs, dashboards, and executive reporting to both technical and non-technical stakeholders.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Data Science & Machine Learning

Seniority: Mid level

Key Responsibilities

•Serve as the primary point of contact for automation-related incidents; manage, assign, track, and follow up to ensure timely resolution.
•Collaborate hands-on with support and incident response teams to troubleshoot and resolve automation issues.
•Document, monitor, and resolve incidents per operational procedures while maintaining SLA compliance through root cause analysis and corrective actions.
•Drive continuous improvement by analyzing failure trends, identifying recurring problems, and implementing high-quality fixes and preventive measures.
•Own enhancements for existing automation solutions, ensure controlled change management (documented, tested, approved, deployed), and report KPIs/dashboards to stakeholders.

Key Requirements

•7+ years hands-on automation experience including UiPath (agentic automation), Microsoft Power Automate, Python, and API integrations.
•3 to 5 years experience with AI/ML and AI-enabled automation solutions.
•3 to 5 years knowledge of cloud platforms including Microsoft Azure, AWS, and Databricks.
•Strong coding, debugging, testing, and troubleshooting skills.
•Experience managing automation incidents with root cause analysis and operational KPIs/SLAs/performance metrics.

Experience:7+ years

Skills:CommunicationLeadershipMentoringStakeholder managementRoot cause analysis

Tech Stack:UiPathAgentic AutomationMicrosoft Power AutomatePythonAPI integrationsAI/MLMicrosoft AzureAmazon Web Services (AWS)DatabricksServiceNowITSMITSM processesDevOpsCI/CDAutomation monitoringObservabilityGenAIAgentic AI solutions

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT