NTT

1 month ago

Helpdesk Associate - Technical Troubleshooting

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide first-line technical support in a 24x7 rotating shift, acting as a liaison to resolve customer online system issues accurately and on time. Troubleshoot Windows (including registry edit issues), Windows 10/8, PC hardware, basic networking and messaging, Outlook, printers, external monitors and docking stations, and network drives. Support device management and setup using MDM/Autopilot, SCCM, Amazon Workspaces, Citrix, and basic Active Directory troubleshooting.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Troubleshoot Windows issues (including no boot, no internet, and optimization), plus PC hardware problems and related technical incidents.
•Provide support for Mac optimization and mac troubleshooting, including device management and setup via MDM and Autopilot.
•Support workplace technologies including SCCM, Amazon Workspaces, Citrix, and perform basic troubleshooting for Active Directory.
•Handle user issues for Outlook, printers, external monitors and docking stations, and access via network drives.
•Work in a rotating 24x7 support model as a liaison between customers and internal departments to resolve online system problems accurately and timely.

Key Requirements

•Be technically sound in Windows troubleshooting (including registry edit scenarios), with knowledge of Windows 10/8 and PC hardware.
•Troubleshoot Mac optimization and mac troubleshooting, and support device management and setup (MDM, Autopilot).
•Have knowledge of SCCM, Amazon Workspaces, Citrix, and basic Active Directory troubleshooting.
•Demonstrate knowledge of Outlook troubleshooting, printer troubleshooting, and external monitor/docking station troubleshooting.
•Speak fluent English and have strong writing and comprehension skills for customer handling in a technical support role.

Skills:Customer handlingWriting skillsComprehensionLiaison communication

Languages:English

Tech Stack:WindowsWindows 10Windows 8Registry editMDMAutopilotSCCMAmazon WorkspacesCitrixActive DirectoryOutlookPrinter troubleshootingExternal monitor troubleshootingDocking stationNetwork drivesInternet ExplorerNetworkingMessagingMS OfficeCOTS applications

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT