Customer Success Manager II/III (RapidScale)
AutoTrader.com
Raleigh, United States
Workplace: HybridFull timeUSD 81,400 - 122,000Function: Customer Success & Account ManagementExperience: 4-6 yearsEducation: bachelorsSkills: ["Communication","Relationship management","Problem-solving","Cross-functional collaboration","Customer success strategy"]Own and grow a portfolio of customers by guiding onboarding, adoption, ongoing engagement, renewals, and expansion. Build and maintain customer success plans aligned to business objectives, monitor health and outcomes, and proactively address risks. Lead Quarterly Business Reviews and executive customer meetings, coordinating cross-functional teams (Sales, Delivery, Operations, Consulting, Engineering, Support) to deliver measurable value. Maintain metrics and documentation in CRM tools.
