Premier Service Manager

HSBC
Delhi
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2-5 yearsEducation: bachelorsSkills: ["Customer orientation","Problem-solving","Self-motivation","Process efficiency mindset","Stakeholder management"]

Support Premier Relationship Managers by providing high-quality sales and service assistance, including appointment support, client inquiry handling, and reducing PRM time spent on process tasks. In the absence of PRMs, answer client calls, resolve transactional enquiries, manage reminders, and ensure smooth channel hand-offs. Prepare sales documents, manage data input and reporting, coordinate with cross-functional teams, and maintain a consistently premium customer experience while supporting portfolio growth and minimal attrition.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
HSBC
HSBC
4 days ago

Premier Service Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Support Premier Relationship Managers by providing high-quality sales and service assistance, including appointment support, client inquiry handling, and reducing PRM time spent on process tasks. In the absence of PRMs, answer client calls, resolve transactional enquiries, manage reminders, and ensure smooth channel hand-offs. Prepare sales documents, manage data input and reporting, coordinate with cross-functional teams, and maintain a consistently premium customer experience while supporting portfolio growth and minimal attrition.
Location: Delhi
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Provide high-quality sales support to Premier Relationship Managers, mainly supporting appointments and servicing clients.
  • •Reduce process and administrative workload for PRMs to increase their capacity.
  • •In the absence of PRMs, act as a point of contact for clients by answering calls, resolving transactional enquiries, and managing reminders and hand-offs.
  • •Prepare and complete sales documents, manage data input, generate reports, and coordinate with support functions for client purchase-process follow-through.
  • •Manage the Premier desk (including required contact activity) in the absence of PRM and support events, ensuring premium service and control standards.

Key Requirements

  • •Minimum Graduation (or higher, as required).
  • •2–5 years relevant experience in Retail Banking and Wealth Management, including retail banking sales and service and preferably corporate employee/salary banking acquisition.
  • •Provide dedicated support to Premier Relationship Managers across sales support and client service activities.
  • •Familiarity with AI-enabled tools is an advantage.
  • •Successful completion of Anti-Money Laundering and Sanctions training and post-course assessment.
Experience:2-5 yearsRetail bankingWealth managementPremier bankingSales and service
Education:Bachelor's
Skills:Customer orientationProblem-solvingSelf-motivationProcess efficiency mindsetStakeholder management
Certifications:Anti-Money Laundering (AML) trainingSanctions training
Tech Stack:AI-enabled tools

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn