MS Engineer L2, Linux

NTT
Mumbai
Workplace: OnsiteFull timeFunction: Design (Product/UX/UI/Visual)Education: bachelorsSkills: ["Communication","Collaboration","Risk mitigation","Problem-solving","Working under pressure"]

Maintain clients’ IT infrastructure as an L2 Cross Technology Managed Services Engineer by monitoring systems, handling incidents and requests within SLAs, and restoring services. Analyze and log issues before escalation, manage work queues and ticket updates, and support second-level troubleshooting. Execute controlled changes with risk mitigation, audit tickets for quality, identify automation opportunities, and assist with client escalations plus disaster recovery tests as needed.

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FursaFursa
NTT
NTT
2 weeks ago

MS Engineer L2, Linux

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Maintain clients’ IT infrastructure as an L2 Cross Technology Managed Services Engineer by monitoring systems, handling incidents and requests within SLAs, and restoring services. Analyze and log issues before escalation, manage work queues and ticket updates, and support second-level troubleshooting. Execute controlled changes with risk mitigation, audit tickets for quality, identify automation opportunities, and assist with client escalations plus disaster recovery tests as needed.
Location: Mumbai
Workplace: Onsite
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)
Seniority: Mid level

Key Responsibilities

  • •Proactively monitor, identify, investigate, and resolve technical incidents and problems to restore services.
  • •Manage work queues and handle incidents/requests within agreed SLAs, updating tickets with actions taken.
  • •Identify, analyze, and log issues before they escalate; collaborate with teams and clients for second-level support.
  • •Execute changes with careful risk understanding and contribute to change management with documentation.
  • •Audit incident and request tickets for quality, recommend improvements, identify automation tasks, handle escalations, and support disaster recovery functions/tests.

Key Requirements

  • •Moderate-level experience in managed services roles supporting cross-technology infrastructure.
  • •Knowledge of ticketing tools, preferably ServiceNow.
  • •Familiarity with ITIL processes and experience working with vendors and third parties.
  • •Ability to plan activities/projects while adapting to changing circumstances.
  • •Bachelor’s degree in IT/Computing or equivalent work experience.
Experience:Managed servicesIT infrastructure
Education:Bachelor's in IT/Computing
Skills:CommunicationCollaborationRisk mitigationProblem-solvingWorking under pressure
Tech Stack:LinuxServiceNow

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn