Clinical Support Expert (RPD, Dentures, Sleep Apnea)

Dandy
United States
Workplace: RemoteFull timeUSD 33 - 38 hourlyFunction: Administration & Executive AssistanceExperience: 5+ yearsSkills: ["Customer-focused","Communication","Problem-solving","Coaching","Organizational skills"]

Serve as a clinical authority in Dandy’s Customer Experience team, resolving complex, time-sensitive denture and sleep apnea cases and advising doctors via phone, chat, video, and email. Lead QA reviews for clinical accuracy, coach and train new hires as a subject-matter expert, and translate clinical feedback into actionable lab outcomes. Drive quality improvements through escalations management, SLA-focused support, and cross-functional process projects.

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Dandy
Dandy
4 days ago

Clinical Support Expert (RPD, Dentures, Sleep Apnea)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Serve as a clinical authority in Dandy’s Customer Experience team, resolving complex, time-sensitive denture and sleep apnea cases and advising doctors via phone, chat, video, and email. Lead QA reviews for clinical accuracy, coach and train new hires as a subject-matter expert, and translate clinical feedback into actionable lab outcomes. Drive quality improvements through escalations management, SLA-focused support, and cross-functional process projects.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Resolve complex clinical inquiries and time-sensitive escalations, advising on complex practice-level case issues.
  • •Manage inbound clinical support tickets and provide clinical guidance to doctors via phone, live chat, video, and email.
  • •Translate clinical feedback and preferences into actionable outcomes for live orders with the lab.
  • •Perform QA reviews of agent work to ensure clinical accuracy and adherence to SOPs.
  • •Coach new hires and support cross-functional projects, including maintaining and updating clinical Knowledge Base articles.

Pay and Benefits

Salary: USD 33 - 38 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalPaid LeaveRetirement SavingsParental Leave

Key Requirements

  • •5+ years of experience in a high-volume lab setting, with digital dental lab experience preferred.
  • •3+ years of experience using 3Shape CAD/CAM for dentures, partials, and sleep apnea devices.
  • •Strong, current knowledge of removables (dentures/partials) digital components, plus implant and crown & bridge systems.
  • •Prior customer-facing experience within a lab or dental organization.
  • •Experience training/coaching as a subject-matter expert, with a proven ability to meet SLAs while maintaining clinical quality.
Experience:5+ yearsDentalDigital dentistry
Skills:Customer-focusedCommunicationProblem-solvingCoachingOrganizational skills
Tech Stack:3Shape CAD/CAMScan bodies

Company Brief

Dandy
Dandy is a fully digital dental lab that provides intraoral scanners, chairside software, real-time clinical support, and AI‑accelerated manufacturing to streamline prosthetic workflows and improve patient outcomes for dental practices and DSOs.
Industry: HealthTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Seed
Headquarters: New York, United States
Founded: 2016
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Glassdoor: 3.4
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