Binance Accelerator Program - Key Account Operations

Binance
Singapore
Workplace: RemoteInternshipFunction: Communications, PR & CommunitySkills: ["Responsiveness","Ownership","Attention to detail","Fast learning","Proactive mindset"]

Support VIP clients by handling day-to-day requests, follow-ups, and basic account/product enquiries with responsiveness and professionalism. Build relationships with assigned clients and grow understanding of their trading activities and needs. Own client issues from investigation through resolution by coordinating with Product, Compliance, Risk, Operations, and other teams. Monitor client activity and engagement data to spot trends and potential opportunities, while maintaining accurate client profiles and records.

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FursaFursa
Binance
Binance
5 days ago

Binance Accelerator Program - Key Account Operations

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Support VIP clients by handling day-to-day requests, follow-ups, and basic account/product enquiries with responsiveness and professionalism. Build relationships with assigned clients and grow understanding of their trading activities and needs. Own client issues from investigation through resolution by coordinating with Product, Compliance, Risk, Operations, and other teams. Monitor client activity and engagement data to spot trends and potential opportunities, while maintaining accurate client profiles and records.
Location: Singapore
Workplace: Remote
Employment Type: Internship
Job Function: Communications, PR & Community
Seniority: Intern level

Key Responsibilities

  • •Handle day-to-day VIP client requests, follow-ups, and basic account/product enquiries.
  • •Build positive relationships with assigned clients and develop understanding of their trading activities, preferences, and business needs.
  • •Take ownership of client issues, investigate root causes, and coordinate with Product, Compliance, Risk, Operations, and other teams to resolve.
  • •Monitor client activity, trading behaviour, and engagement data using spreadsheets or internal tools to identify trends and potential opportunities.
  • •Maintain accurate client profiles, communication records, follow-up actions, and account information for coverage and continuity.

Key Requirements

  • •Bilingual English/Mandarin required to coordinate with overseas partners and stakeholders.
  • •Strong interest and basic knowledge in crypto and financial markets, including concepts like Spot, Futures, Margin, leverage, liquidity, and maker/taker.
  • •Strong analytical ability and comfort with Excel/Google Sheets.
  • •Demonstrate a fast-learning, proactive mindset with strong ownership, responsiveness, and attention to detail.
  • •Comfortable working in a fast-paced, high-pressure environment and absorbing Binance products quickly.
Experience:CryptoFinancial markets
Skills:ResponsivenessOwnershipAttention to detailFast learningProactive mindset
Languages:EnglishMandarin
Tech Stack:ExcelGoogle Sheets

Company Brief

Binance
Operates one of the world’s largest cryptocurrency exchanges, offering spot and derivatives trading, a native token (BNB), wallet services, staking, and a broad suite of crypto financial products and infrastructure.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Funding: Bootstrapped
Headquarters: George Town, Cayman Islands
Founded: 2017
WebsiteLinkedIn