Service BDC Agent - Concord Honda

Sonic Automotive
Concord
Workplace: OnsiteFull timeUSD 19+ hourlyFunction: Business Development & PartnershipsSkills: ["Interpersonal communication","Goal orientation","Independent work","Teamwork","Organizational skills"]

Generate service appointments for customers who contact the dealership online, delivering prompt, professional, accurate, and courteous support. Respond to internet inquiries, capture customer data in the CRM, and use lead management tools to manage inquiry flow and track customer interest. Conduct phone surveys to understand customer preferences and experience, compile required reports and documentation, and maintain high ethical standards and customer satisfaction.

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FursaFursa
Sonic Automotive
Sonic Automotive
1 month ago

Service BDC Agent - Concord Honda

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Generate service appointments for customers who contact the dealership online, delivering prompt, professional, accurate, and courteous support. Respond to internet inquiries, capture customer data in the CRM, and use lead management tools to manage inquiry flow and track customer interest. Conduct phone surveys to understand customer preferences and experience, compile required reports and documentation, and maintain high ethical standards and customer satisfaction.
Location: Concord
Workplace: Onsite
Employment Type: Full time
Job Function: Business Development & Partnerships
Seniority: Entry level

Key Responsibilities

  • •Respond to internet inquiries with courtesy, accuracy, and professionalism.
  • •Promptly and accurately enter customer inquiry data into the CRM.
  • •Generate services appointments for customers.
  • •Conduct phone surveys to assess customer preferences and quality of experience.
  • •Compile required reports, forms, and documentation in a timely manner while maintaining high ethical standards and customer satisfaction.

Pay and Benefits

Salary: USD 19 hourly
Perks:Health InsuranceDentalVisionHsa401kPaid Leave

Key Requirements

  • •Previous experience in a high-volume call center environment or a commission-driven role.
  • •Excellent interpersonal communication skills over the phone.
  • •Ability to meet and exceed store appointment goals.
  • •Strong organizational and time management skills.
  • •Must be authorized to work in the USA and be able to pass pre-employment testing (background checks, MVR, drug test) with a valid driver license.
Experience:Automotive
Skills:Interpersonal communicationGoal orientationIndependent workTeamworkOrganizational skills
Licenses:Valid driver license
Languages:English
Tech Stack:CRMLead management toolsInventoryFinancing programsIncentive programs

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn