BPO Senior Director

NTT
United States
Workplace: OnsiteFull timeUSD 160,000+ annuallyFunction: Executive & General ManagementEducation: mastersSkills: ["Strategic leadership","Client relationship management","Communication","Influence","Analytical problem-solving"]

Lead BPO operations for the BFS (Banking & Financial Services) industry domain, setting strategic and operational objectives across multiple departments. Own operational oversight, client engagement, and large-scale program delivery, while advising executives on market changes. Provide people leadership for managers and teams, drive new business and sales support for new engagements, and manage budgeting, P&L, and long-term growth through strong operational execution.

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FursaFursa
NTT
NTT
5 months ago

BPO Senior Director

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Last checked: 20 hours agoStatus: Live

Job Summary

Lead BPO operations for the BFS (Banking & Financial Services) industry domain, setting strategic and operational objectives across multiple departments. Own operational oversight, client engagement, and large-scale program delivery, while advising executives on market changes. Provide people leadership for managers and teams, drive new business and sales support for new engagements, and manage budgeting, P&L, and long-term growth through strong operational execution.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Sr. Director level

Key Responsibilities

  • •Provide strategic leadership and operational oversight for administration and results across a major department or multiple departments.
  • •Establish operational objectives and develop and execute comprehensive strategic and operational business plans.
  • •Lead staff for large, complex BFS client engagements and manage client relationships.
  • •Serve as a business leader for new business development, sales support, and delivery of new client engagements.
  • •Provide people leadership, mentorship, and guidance, while owning budgeting, financial management, and P&L responsibilities.

Pay and Benefits

Salary: USD 160,000 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisabilityPaid Leave401k

Key Requirements

  • •15 years of relevant industry experience with increasing responsibility.
  • •7 years of managerial or leadership experience overseeing teams or departments.
  • •Undergraduate degree or an equivalent combination of education and experience.
  • •Demonstrated experience leading large-scale client programs and business operations.
  • •Expertise in project management, consulting methodologies, and operational execution.
Experience:Banking & financial servicesFinancial services
Education:Master's in MBA or related field
Skills:Strategic leadershipClient relationship managementCommunicationInfluenceAnalytical problem-solving

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn