NTT

4 months ago

BPO Senior Director

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Last checked: 15 hours agoStatus: Live

Job Summary

Lead BPO operations for the BFS (Banking & Financial Services) industry domain, setting strategic and operational objectives across multiple departments. Own operational oversight, client engagement, and large-scale program delivery, while advising executives on market changes. Provide people leadership for managers and teams, drive new business and sales support for new engagements, and manage budgeting, P&L, and long-term growth through strong operational execution.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Sr. Director level

Key Responsibilities

•Provide strategic leadership and operational oversight for administration and results across a major department or multiple departments.
•Establish operational objectives and develop and execute comprehensive strategic and operational business plans.
•Lead staff for large, complex BFS client engagements and manage client relationships.
•Serve as a business leader for new business development, sales support, and delivery of new client engagements.
•Provide people leadership, mentorship, and guidance, while owning budgeting, financial management, and P&L responsibilities.

Pay and Benefits

Salary: USD 160,000 annually

Perks:Health InsuranceDentalVisionLife InsuranceDisabilityPaid Leave401k

Key Requirements

•15 years of relevant industry experience with increasing responsibility.
•7 years of managerial or leadership experience overseeing teams or departments.
•Undergraduate degree or an equivalent combination of education and experience.
•Demonstrated experience leading large-scale client programs and business operations.
•Expertise in project management, consulting methodologies, and operational execution.

Experience:Banking & financial servicesFinancial services

Education:Master's in MBA or related field

Skills:Strategic leadershipClient relationship managementCommunicationInfluenceAnalytical problem-solving

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT