IT Support Specialist, APAC

Anduril
Sydney, Melbourne, Canberra
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Customer service","Independence","Teamwork","Problem-solving","Analytical thinking","Detail-oriented"]

Support Anduril’s Enterprise IT Operations team by providing on-site and remote troubleshooting for end users across software and hardware. Manage requests and tickets in Jira Service Management, administer end-user software licenses, and perform endpoint management for Windows, Linux, and Apple devices. Deploy, recover, maintain, and track IT hardware, identify recurring issues for root-cause analysis, and contribute to operational improvements while participating in an on-call rotation.

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Anduril
Anduril
2 days ago

IT Support Specialist, APAC

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Last checked: 4 hours agoStatus: Live

Job Summary

Support Anduril’s Enterprise IT Operations team by providing on-site and remote troubleshooting for end users across software and hardware. Manage requests and tickets in Jira Service Management, administer end-user software licenses, and perform endpoint management for Windows, Linux, and Apple devices. Deploy, recover, maintain, and track IT hardware, identify recurring issues for root-cause analysis, and contribute to operational improvements while participating in an on-call rotation.
Location: Sydney, Melbourne, Canberra
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide on-site and remote technical support for software and hardware.
  • •Handle tickets in Jira Service Management.
  • •Administer end-user software licenses (e.g., Adobe, Lucid).
  • •Perform Windows, Linux, and Apple computer management and manage IT hardware deployment/recovery/maintenance.
  • •Identify recurring problems for root-cause analysis, create knowledge articles/SOPs, and participate in on-call and improvement projects.
Travel: Low travel

Pay and Benefits

Equity and Bonus:Equity

Key Requirements

  • •Bachelor's degree in computer science (or related field) or equivalent experience.
  • •Provide strong written and verbal communication plus excellent customer service.
  • •Strong analytical and problem-solving skills, including identifying persistent issues for root-cause analysis.
  • •Experience with ticketing systems and managing an IT ticket queue.
  • •Experience with IT systems/networks and endpoint management tools (e.g., SCCM, Jamf, Kace, Workspace One).
Experience:IT supportEndpoint management
Education:Bachelor's in Computer science or related field
Skills:CommunicationCustomer serviceIndependenceTeamworkProblem-solvingAnalytical thinkingDetail-oriented
Languages:English
Tech Stack:Jira Service ManagementJiraWindowsLinuxAppleAdobeLucidSCCMJamfKaceWorkspace OneConfluenceQuipOneNoteSharePointZoomOktaIAMZero TrustBeyondCorp

Eligibility

Security Clearance:Australian Government Security Clearance

Company Brief

Anduril
Designs and builds advanced defense systems combining autonomous aircraft, sensors, and AI-driven software for military and national security applications, focused on modernizing battlefield capabilities and distributed sensing.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Costa Mesa, United States
Founded: 2017
WebsiteLinkedIn