Service Contract Associate (Virtual, WA, US)

Zurich Insurance
Washington, Arizona, Colorado, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oklahoma, Tennessee, Texas, Utah, Wisconsin, Wyoming
Workplace: RemoteFull timeUSD 22.4 - 30.87 hourlyFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Negotiation","Multi-tasking","Organization"]

Investigate and evaluate low exposure, low complexity mechanical breakdown service contract claims using established protocols. Determine applicable contractual coverage and recommend the most appropriate repair or replacement solution. Negotiate costs and labor hours to drive timely resolutions while proactively communicating with service shops, dealerships, inspectors, and claimants. Provide technical support to external sales staff and ensure claims are handled efficiently and in a customer-centric manner.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Zurich Insurance
Zurich Insurance
9 hours ago

Service Contract Associate (Virtual, WA, US)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Investigate and evaluate low exposure, low complexity mechanical breakdown service contract claims using established protocols. Determine applicable contractual coverage and recommend the most appropriate repair or replacement solution. Negotiate costs and labor hours to drive timely resolutions while proactively communicating with service shops, dealerships, inspectors, and claimants. Provide technical support to external sales staff and ensure claims are handled efficiently and in a customer-centric manner.
Location: Washington, Arizona, Colorado, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oklahoma, Tennessee, Texas, Utah, Wisconsin, Wyoming
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Investigate, evaluate, and conclude low exposure, low complexity mechanical breakdown claims by following established protocols.
  • •Determine applicable contractual coverage and the most appropriate replacement/repair solution based on contract language.
  • •Negotiate costs and labor hours to support timely claim resolution.
  • •Provide technical support to external sales staff and gather claim information by communicating with service shops, dealerships, inspectors, and claimants.
  • •Proactively communicate with customers, respond to inquiries, and follow customer protocols to ensure service quality.

Pay and Benefits

Salary: USD 22.4 - 30.87 hourly

Key Requirements

  • •High school diploma or equivalent with 2+ years of experience in automotive repair, or a bachelor’s degree with 1+ year, or an approved apprenticeship program with an associate degree and 1+ year.
  • •Customer service experience.
  • •Experience working in the automotive repair area.
  • •Ability to use Microsoft Office.
  • •Strong communication and negotiation skills.
Experience:Automotive repair
Skills:Customer serviceCommunicationNegotiationMulti-taskingOrganization
Certifications:ASE
Tech Stack:Microsoft Office

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn