4 months ago

Conversational Design, Demo Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

The Demo Engineer supports pre-sales by designing, analyzing, and demonstrating Cresta’s AI capabilities. You will collaborate with Solution Engineers and Demo Engineering to craft high-quality dialogue experiences, develop synthetic conversations, and assess business impact across multiple contact center verticals, aligning demos with customer needs and driving net-new logos and upsell opportunities.

Location: Bengaluru

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Collaborate with Solution Engineers and Demo Engineering to design and deliver AI-driven demos, proofs of concept (POCs), and conversation assessments that articulate Cresta’s value in real-world scenarios.
•Develop synthetic conversations and AI model behaviors to simulate customer interactions and bring priority use cases to life in pre-sales environments.
•Conduct in-depth conversation assessments and data analyses to uncover opportunities, quantify impact, and build business cases for net-new logo acquisition and upsell expansion.
•Enhance demo environments by improving QA/QM frameworks, reporting, metadata generation, and dashboards to ensure accuracy and actionable insights.
•Design dashboards and metadata layers to make demo environments authentic and industry-specific.

Key Requirements

•3+ years of experience in conversational design, including building bots, virtual agents, AI-driven workflows, or conversation analytics solutions.
•Experience collaborating cross-functionally with Solution Engineers, Sales, and Product teams in pre-sales, demo, or POC-driven environments.
•Ability to design, analyze, and demonstrate AI capabilities in demos and Proofs of Concept (POCs).
•Strong communication and storytelling skills to articulate Cresta’s value in customer scenarios.
•Fluency in a second language is a plus.

Experience:3+ yearsContact centerAIConversational design

Skills:CommunicationCollaborationPresentationProblem-solving

Languages:English

Tech Stack:Generative AIFlow-based architecturesPrompt-based architecturesHybrid architecturesDashboardQAData analysis

Company Brief

Cresta

Builds AI-driven real-time coaching and assistance for customer-facing teams, using conversational intelligence to improve agent performance, automate workflows, and boost customer outcomes across contact centers and sales operations.

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: San Francisco, United States

Founded: 2017

Website LinkedIn

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Cresta

4 months ago

Conversational Design, Demo Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Collaborate with Solution Engineers and Demo Engineering to design and deliver AI-driven demos, proofs of concept (POCs), and conversation assessments that articulate Cresta’s value in real-world scenarios.
•Develop synthetic conversations and AI model behaviors to simulate customer interactions and bring priority use cases to life in pre-sales environments.
•Conduct in-depth conversation assessments and data analyses to uncover opportunities, quantify impact, and build business cases for net-new logo acquisition and upsell expansion.
•Enhance demo environments by improving QA/QM frameworks, reporting, metadata generation, and dashboards to ensure accuracy and actionable insights.
•Design dashboards and metadata layers to make demo environments authentic and industry-specific.

Key Requirements

•3+ years of experience in conversational design, including building bots, virtual agents, AI-driven workflows, or conversation analytics solutions.
•Experience collaborating cross-functionally with Solution Engineers, Sales, and Product teams in pre-sales, demo, or POC-driven environments.
•Ability to design, analyze, and demonstrate AI capabilities in demos and Proofs of Concept (POCs).
•Strong communication and storytelling skills to articulate Cresta’s value in customer scenarios.
•Fluency in a second language is a plus.

Experience:3+ yearsContact centerAIConversational design

Skills:CommunicationCollaborationPresentationProblem-solving

Languages:English

Tech Stack:Generative AIFlow-based architecturesPrompt-based architecturesHybrid architecturesDashboardQAData analysis

Company Brief

Cresta

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: San Francisco, United States

Founded: 2017

Website LinkedIn