Advisor HR - 1st Shift - Bowling Green Plant

Tyson Foods
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Communication","Customer service","Analytical thinking","Troubleshooting","Organizational skills"]

Provide first-level HR systems and process support for employees, resolving routine cases via ServiceNow and supporting users through chat and phone. Handle HR inbox monitoring, escalations to People Operations and leadership, and ensure timely routing of requests. Support high-volume data entry and reviews for hires, terminations, and salary adjustments, while updating master data and improving service level performance.

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Tyson Foods
Tyson Foods
2 days ago

Advisor HR - 1st Shift - Bowling Green Plant

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide first-level HR systems and process support for employees, resolving routine cases via ServiceNow and supporting users through chat and phone. Handle HR inbox monitoring, escalations to People Operations and leadership, and ensure timely routing of requests. Support high-volume data entry and reviews for hires, terminations, and salary adjustments, while updating master data and improving service level performance.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide 100% support by receiving and resolving routine HR correspondence and employee self-service support requests per established procedures.
  • •Resolve cases using ServiceNow, including support for address changes, application support, background check corrections, and similar requests.
  • •Assist with review and data entry for employee business processes such as hires, terminations, and salary adjustments.
  • •Monitor HR inboxes, respond or escalate items to People Operations, COE, HR Strategic Partners, or leadership as appropriate.
  • •Collaborate with the People Operations team to update key business processes and master data to meet support service level agreements and KPIs.

Key Requirements

  • •Bachelors degree or equivalent combination of education and experience.
  • •2+ years relevant customer support experience with prior data entry experience.
  • •Intermediate computer skills, including proficiency in Microsoft Excel, Word, and PowerPoint.
  • •Ability to interact with and communicate effectively with a broad range of end users, both verbally and in writing.
  • •Excellent customer service, basic analytical/troubleshooting skills, strong planning and organization, and ability to work in a fast-paced, detail-oriented team environment.
Experience:2+ yearsCustomer supportData entryHR systems
Education:Bachelor's
Skills:CommunicationCustomer serviceAnalytical thinkingTroubleshootingOrganizational skills
Tech Stack:ServiceNowMicrosoft ExcelMicrosoft WordMicrosoft PowerPointSAPWorkday

Company Brief

Tyson Foods
Tyson Foods is a global food company that produces and markets chicken, beef, and pork products, along with prepared foods and packaged protein brands for retail and foodservice customers.
Industry: Food Production
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Springdale, United States
Founded: 1935
Glassdoor
Glassdoor: 3.5
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