Customer Success Manager

Compass
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 2-3 yearsSkills: ["Communication","Relationship management","Active listening","Empathy","Problem-solving"]

Serve as the primary account point of contact for a portfolio of high-touch Compass customers, supporting them via phone, email, and in-person meetings. Drive adoption of Compass tools through 1:1 guidance, strategic recommendations, and group training. Provide marketing support using templates and coordinate with onboarding and marketing specialists. Also act as the face of the Miami Beach office, handling guest/phone/first-line office needs and supporting office initiatives.

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Compass
Compass
14 hours ago

Customer Success Manager

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Last checked: 5 hours agoStatus: Live

Job Summary

Serve as the primary account point of contact for a portfolio of high-touch Compass customers, supporting them via phone, email, and in-person meetings. Drive adoption of Compass tools through 1:1 guidance, strategic recommendations, and group training. Provide marketing support using templates and coordinate with onboarding and marketing specialists. Also act as the face of the Miami Beach office, handling guest/phone/first-line office needs and supporting office initiatives.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage a portfolio of high-touch customers as their day-to-day contact for questions and issues via phone, email, and in-person meetings
  • •Promote adoption of Compass technology through 1:1 support, strategic recommendations, and group training sessions
  • •Provide marketing support by answering questions, creating collateral from templates, and coordinating with marketing specialists for complex requests
  • •Partner with the onboarding team on welcoming new customers and support ongoing initiatives and expansions
  • •Serve as the face of the Miami Beach office: welcome guests, answer the phone, manage mail distribution, and handle first-line office-related needs

Pay and Benefits

Perks:Paid LeaveMedicalDentalVision401kParental LeaveSick TimeRecharge LeaveLife InsuranceDisability InsurancePet Insurance

Key Requirements

  • •2-3 years of experience in customer service, training, office management, hospitality, or operations
  • •Passion for supporting and serving agents growing their businesses
  • •Ability to establish credibility with agent decision-makers and influencers
  • •Strong listening, empathy, and communication skills for building relationships
  • •Strong problem-solving and analytical skills with meticulous attention to detail
Experience:2-3 yearsReal estateCustomer serviceTraining
Skills:CommunicationRelationship managementActive listeningEmpathyProblem-solving
Languages:English
Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass
A technology-driven real estate brokerage that combines a consumer-facing platform with agent tools and marketplace services to help clients buy, sell, and rent residential properties across the United States.
Industry: PropTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2012
WebsiteLinkedIn