ID Card Specialist; Honolulu, HI

Magellan Health Services
Honolulu
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Communication","Customer service","Attention to detail","Data accuracy","Problem solving"]

Provide ID Card/Common Access Card (CAC) customer service for the U.S. Navy’s Identification Card Administration (ICA) program at DEERS/RAPIDS sites. Serve as a Verifying Official to ensure accurate beneficiary identity and eligibility, issue and control DoD identification cards, and maintain DEERS updates. Operate RAPIDS workstations, reconcile enrollment errors, perform PIN resets, and assist with eligibility, application requirements, and telephone inquiries.

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Magellan Health Services
Magellan Health Services
3 days ago

ID Card Specialist; Honolulu, HI

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide ID Card/Common Access Card (CAC) customer service for the U.S. Navy’s Identification Card Administration (ICA) program at DEERS/RAPIDS sites. Serve as a Verifying Official to ensure accurate beneficiary identity and eligibility, issue and control DoD identification cards, and maintain DEERS updates. Operate RAPIDS workstations, reconcile enrollment errors, perform PIN resets, and assist with eligibility, application requirements, and telephone inquiries.
Location: Honolulu
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Serve as an ICA ID Card/Common Access Card customer service specialist trained and certified by DMDC.
  • •Verify identity and eligibility of authorized DoD beneficiaries; issue DoD identification cards and perform DEERS updates.
  • •Operate and maintain RAPIDS workstations and process CACs, including assisting customers with eligibility and application questions.
  • •Perform DEERS enrollment and updates for eligible beneficiaries; reconcile erroneous information and complete PIN resets.
  • •Verify and update PKI certificates and perform other ICA services as needed, including strict control/accountability of identification and privilege cards.

Key Requirements

  • •High school diploma or equivalent.
  • •1+ years’ experience in a customer service environment.
  • •HR background in Military Pay, Military Personnel, Travel Claims, or Navy Transportation (or similar experience in private sector/other Federal Agency).
  • •Proficient oral and written communication to explain complex military entitlement/allowance actions.
  • •Must be a U.S. citizen and possess favorably adjudicated Tier 3 (NACLC) security investigation.
Experience:1+ years
Education:High School
Skills:CommunicationCustomer serviceAttention to detailData accuracyProblem solving
Certifications:DMDC trained and certifiedSite Security Manager (SSM) (may be certified)
Tech Stack:Microsoft OfficeWordExcelPowerPointComputersScannersCopiersFax machinesDEERSRAPIDSPKI

Eligibility

Nationality:US National
Security Clearance:Tier 3 (NACLC)

Company Brief

Magellan Health Services
Provides managed behavioral health, specialty healthcare, pharmacy management, and population health services to health plans, employers, and government agencies, focusing on improving outcomes and reducing costs through integrated care solutions.
Industry: HealthTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: IPO / Publicly Listed
Headquarters: Scottsdale, United States
Founded: 1969
WebsiteLinkedIn