Premier Service Manager- Jalandhar (Noida, UP, IN, 201301)

HSBC
Noida
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2-5 yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Organizational","Collaboration","Proactivity"]

Serve as a customer-facing Premier Service Manager within International Wealth and Premier Banking, acting as a first point of contact when Premier Relationship Managers are unavailable. Support Premier Relationship Managers to drive income plans through acquisition, cross-sales, retention, and growth, while delivering premium service that meets HSBC standards for control, operational practices, and KPIs. Manage client inquiries using strong knowledge of banking products, systems, and procedures, and help improve processes and efficiency.

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HSBC
HSBC
4 days ago

Premier Service Manager- Jalandhar (Noida, UP, IN, 201301)

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Job Summary

Serve as a customer-facing Premier Service Manager within International Wealth and Premier Banking, acting as a first point of contact when Premier Relationship Managers are unavailable. Support Premier Relationship Managers to drive income plans through acquisition, cross-sales, retention, and growth, while delivering premium service that meets HSBC standards for control, operational practices, and KPIs. Manage client inquiries using strong knowledge of banking products, systems, and procedures, and help improve processes and efficiency.
Location: Noida
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Provide high-quality support to Premier Relationship Managers to achieve income plans through acquisition, cross-sales, retention, and growth.
  • •Act as first point of contact for clients in the absence of Premier Relationship Managers to ensure seamless service and relationship management.
  • •Build extensive knowledge of HSBC systems and procedures to handle client needs and improve process efficiencies.
  • •Proactively identify opportunities to enhance customer service and process efficiencies.
  • •Drive key performance indicators by acquiring new customers and promoting credit card and general insurance products.

Key Requirements

  • •Minimum two to five years of experience in a customer service or banking environment.
  • •Holistic understanding of branch operations and processes.
  • •Sound understanding of HSBC customer service requirements.
  • •Exceptional and updated knowledge of banking products, systems, and processes.
  • •Ability to provide exemplary, premium customer service and maintain strong interpersonal relationships.
Experience:2-5 yearsBankingCustomer service
Education:Bachelor's
Skills:CommunicationInterpersonal skillsOrganizationalCollaborationProactivity
Certifications:FEDAINISM (Demat)IRDA
Tech Stack:AI-enabled tools

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn