IT Associate

Braze
Sydney
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskSkills: ["Multitasking","Prioritization","Independent work","Attention to detail","Empathy"]

Provide end-to-end IT support for employees through the service desk, handling requests like account provisioning/deprovisioning and hardware troubleshooting. Support Mac endpoint deployment, printer configuration, and conference room AV equipment for in-office meetings and live events. Maintain IT asset inventory and manage deployed computers and mobile devices via JAMF and Google MDM. Support basic wired and wireless networking and help onboard new hires, writing knowledge base articles along the way.

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FursaFursa
Braze
Braze
2 months ago

IT Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Provide end-to-end IT support for employees through the service desk, handling requests like account provisioning/deprovisioning and hardware troubleshooting. Support Mac endpoint deployment, printer configuration, and conference room AV equipment for in-office meetings and live events. Maintain IT asset inventory and manage deployed computers and mobile devices via JAMF and Google MDM. Support basic wired and wireless networking and help onboard new hires, writing knowledge base articles along the way.
Location: Sydney
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide IT technical support to employees in-person and remotely
  • •Troubleshoot hardware and software issues supporting Mac endpoint deployment
  • •Manage in-office AV support for conference room equipment and live events
  • •Support account provisioning and deprovisioning via Okta and Google Workspace, including onboarding sessions
  • •Manage IT assets and devices via JAMF and Google MDM and handle procurement and basic wired/wireless network troubleshooting
Travel: Low travel

Pay and Benefits

Perks:Health InsuranceDentalVisionPaid LeaveLearning Budget

Key Requirements

  • •3-5 years of providing technical support
  • •Ability to troubleshoot and administer Apple computers and mobile devices
  • •Basic understanding of wired and wireless networks
  • •Experience configuring and troubleshooting Zoom and Google Meet devices
  • •Excellent writing skills and the ability to communicate clearly with users via email, chat, and video conferencing
Experience:AppleService deskIT support
Skills:MultitaskingPrioritizationIndependent workAttention to detailEmpathy
Languages:English
Tech Stack:MacOSIOSOktaGoogle WorkspaceJAMFGoogle MDMGoogle MeetZoom

Company Brief

Braze
Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2011
WebsiteLinkedIn