Manager Operations

HSBC
Bengaluru
Full timeFunction: Legal, Risk & ComplianceExperience: 5-7 yearsEducation: certificationSkills: ["Leadership","Customer focus","Analytical thinking","Communication","Process improvement"]

Lead AML/KYC and transfer agency operations for investor onboarding, transaction monitoring, and sanctions/negative news screening in a highly time-critical environment. Manage direct and indirect reports, drive quality and customer SLA achievement, and oversee investigations, reconciliations, and management information reporting. Own process and technical execution across multiple jurisdictions, lead projects and UAT, maintain internal controls, and partner with onshore and compliance stakeholders to manage operational and regulatory risk.

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FursaFursa
HSBC
HSBC
1 day ago

Manager Operations

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Last checked: 3 hours agoStatus: Live

Job Summary

Lead AML/KYC and transfer agency operations for investor onboarding, transaction monitoring, and sanctions/negative news screening in a highly time-critical environment. Manage direct and indirect reports, drive quality and customer SLA achievement, and oversee investigations, reconciliations, and management information reporting. Own process and technical execution across multiple jurisdictions, lead projects and UAT, maintain internal controls, and partner with onshore and compliance stakeholders to manage operational and regulatory risk.
Location: Bengaluru
Employment Type: Full time
Job Function: Legal, Risk & Compliance
Seniority: Manager level

Key Responsibilities

  • •Manage AML/KYC and transfer agency processing activities, ensuring 100% ownership of process and technical execution.
  • •Lead quality and productivity by setting and achieving process productivity/quality targets and running customer-centric quality campaigns.
  • •Oversee investigations and escalations, including screening hit resolution and reconciliation of cash and unit accounts.
  • •Manage transformation and growth, plan resource allocation across markets, and lead projects and UAT when required.
  • •Ensure adherence to internal controls and internal/external audit points, and stay current on local AML/KYC regulatory requirements.

Key Requirements

  • •Post-graduate diploma or degree in commerce or an equivalent financial background.
  • •Minimum 5–7 years of experience in a securities processing environment on AML/KYC processes, with relevant securities industry knowledge.
  • •At least 24 months of Securities experience and Transfer Agency Operations AML/KYC (mandatory).
  • •AML/KYC and relevant risk certifications; CISI certification is desirable.
  • •Desirable management experience involving appraisals, counselling, team building, and staff development.
Experience:5-7 yearsAML KYCTransfer agencySecurities processing
Education:Certification / Diploma in Commerce or equivalent financial background
Skills:LeadershipCustomer focusAnalytical thinkingCommunicationProcess improvement
Certifications:AML KYC and relevant risk certificationsCISI certificationChartered Institute for Securities and Investment Certifications (CISI)
Languages:English

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn