Customer Support Manager

Carlsberg Group
United Kingdom
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Organisation","Prioritisation","Attention to detail","Communication","Improvement mindset"]

Support Off Trade Sales teams by handling promotional administration, customer planning system inputs, and repeatable customer activities to reduce workload and release capacity. Maintain promotional forms and planning in Anaplan, support EPOS information distribution and recurring reporting, resolve exceptions with internal partners, and escalate process gaps early. Improve consistency across Beer and Soft Drinks processes while identifying duplication and opportunities to simplify or automate.

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FursaFursa
Carlsberg Group
Carlsberg Group
2 days ago

Customer Support Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Support Off Trade Sales teams by handling promotional administration, customer planning system inputs, and repeatable customer activities to reduce workload and release capacity. Maintain promotional forms and planning in Anaplan, support EPOS information distribution and recurring reporting, resolve exceptions with internal partners, and escalate process gaps early. Improve consistency across Beer and Soft Drinks processes while identifying duplication and opportunities to simplify or automate.
Location: United Kingdom
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Complete and maintain promotional forms, forward promotional plans in Anaplan, and associated customer administration to agreed deadlines.
  • •Support Anaplan activity and other customer planning or system inputs following defined processes and controls.
  • •Support shipper processes and new SKU set-up, and handle repeatable customer activity required for execution.
  • •Pull, prepare, and distribute EPOS information and recurring performance inputs, including support for Monday reporting where required.
  • •Identify rework, duplicate requests, dual keying, and opportunities to simplify, standardise, or automate customer activity while working with internal partners to resolve exceptions.

Pay and Benefits

Perks:Private MedicalLife AssurancePension ContributionPaid LeaveRemote Work

Key Requirements

  • •Experience in a commercial customer operations environment (preferred but not essential).
  • •Strong organisation and prioritisation skills to manage multiple customer activities and deadlines.
  • •High attention to detail and a disciplined approach to data, systems, evidence, and process compliance.
  • •Confidence working with customer plans, promotional information, trackers, and recurring reporting inputs.
  • •Strong Excel and Microsoft 365 skills; experience with EPOS data or promotional planning tools is advantageous.
Skills:OrganisationPrioritisationAttention to detailCommunicationImprovement mindset
Tech Stack:AnaplanEPOSExcelMicrosoft 365Monday reporting

Company Brief

Carlsberg Group
Global brewer producing and marketing beer and other beverages under brands such as Carlsberg, Tuborg and Somersby. Operates brewing, distribution and marketing across Europe and Asia, focusing on brand portfolio, sustainability and market expansion.
Industry: Food & Beverage
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Copenhagen, Denmark
Founded: 1847
WebsiteLinkedIn