Fortinet

1 month ago

Technical Support Engineer - FortiGate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Join Fortinet as a Technical Support Engineer for FortiGate, providing hands-on technical assistance to customers and partners, conducting real-time troubleshooting, reproducing issues in the lab, and coordinating with R&D to resolve complex firewall-related problems in a multi-office, onsite environment.

Location: Madrid, Prague, Guadalajara, Frankfurt

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide technical assistance to Fortinet-certified partners and customers for Fortinet FortiGate and other devices as part of a team.
•Conduct real-time troubleshooting sessions with partners and customers.
•Test and reproduce partner/customer issues in the Laboratory and suggest corrective actions based on data and analysis.
•Conduct real-time phone or remote access sessions to resolve issues.
•Report software/hardware related issues to R&D and follow up on resolutions.

Pay and Benefits

Perks:Health InsuranceEquityPaid LeaveFlexible Working

Key Requirements

•Bachelor’s degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience.
•3-6 years’ experience in an IT or technical support role.
•Experience in the telecommunications/networking/security industry.
•Good knowledge of the OSI model.
•Strong understanding of networking protocols, specifically TCP/IP, routing and switching.

Experience:3-6 yearsTelecommunicationsNetworkingSecurityIT support

Education:Bachelor's

Skills:CommunicationCustomer-orientedTime managementMultitaskingSelf-motivated

Certifications:NSE4CCNASecurity+

Languages:English

Tech Stack:Fortinet FortiGateTCP/IPOSI modelFirewallsNetworking

Company Brief

Fortinet

Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn

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Fortinet

1 month ago

Technical Support Engineer - FortiGate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Madrid, Prague, Guadalajara, Frankfurt

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide technical assistance to Fortinet-certified partners and customers for Fortinet FortiGate and other devices as part of a team.
•Conduct real-time troubleshooting sessions with partners and customers.
•Test and reproduce partner/customer issues in the Laboratory and suggest corrective actions based on data and analysis.
•Conduct real-time phone or remote access sessions to resolve issues.
•Report software/hardware related issues to R&D and follow up on resolutions.

Pay and Benefits

Perks:Health InsuranceEquityPaid LeaveFlexible Working

Key Requirements

•Bachelor’s degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience.
•3-6 years’ experience in an IT or technical support role.
•Experience in the telecommunications/networking/security industry.
•Good knowledge of the OSI model.
•Strong understanding of networking protocols, specifically TCP/IP, routing and switching.

Experience:3-6 yearsTelecommunicationsNetworkingSecurityIT support

Education:Bachelor's

Skills:CommunicationCustomer-orientedTime managementMultitaskingSelf-motivated

Certifications:NSE4CCNASecurity+

Languages:English

Tech Stack:Fortinet FortiGateTCP/IPOSI modelFirewallsNetworking

Company Brief

Fortinet

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn