Portfolio Manager (Bangalore, KA, IN, 560076)

HSBC
Bengaluru
Full timeFunction: Capital Markets, Trading & QuantSkills: ["Collaboration","Governance","Risk management","Data analysis","Stakeholder management"]

Lead end-to-end delivery of strategic change initiatives within the Global Contact Centre Shared Operations Change & Innovation team. Coordinate planning, execution, benefits realization, adoption, and closure across processes, customer journeys, systems, and technology. Use performance and operations data to identify continuous improvement opportunities, manage governance and risk mitigation, and support alignment with group strategy as the team helps contact centres become a low-effort organisation.

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FursaFursa
HSBC
HSBC
15 hours ago

Portfolio Manager (Bangalore, KA, IN, 560076)

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Job Summary

Lead end-to-end delivery of strategic change initiatives within the Global Contact Centre Shared Operations Change & Innovation team. Coordinate planning, execution, benefits realization, adoption, and closure across processes, customer journeys, systems, and technology. Use performance and operations data to identify continuous improvement opportunities, manage governance and risk mitigation, and support alignment with group strategy as the team helps contact centres become a low-effort organisation.
Location: Bengaluru
Employment Type: Full time
Job Function: Capital Markets, Trading & Quant
Seniority: Sr. Director level

Key Responsibilities

  • •Coordinate with operational teams and business partners to identify continuous improvement opportunities.
  • •Analyze performance, insight, and operations data to proactively identify initiatives for Global Contact Centre Shared Operations to become a low effort organisation.
  • •Ensure change activities are aligned to strategy and support strategic aims of the Global Contact Centre Shared Operations.
  • •Manage end-to-end delivery of strategic projects, including planning, execution, benefits realization, implementation, adoption, post-implementation reviews, and closure.
  • •Plan for and mitigate risks by identifying early warning signs, communicating timely, and taking steps to address risks.

Key Requirements

  • •Manage the operating rhythm of Change & Innovation managers and scope projects aligned to business objectives and Global Contact Centre Shared Operations goals.
  • •Convert ideas into projects using cost-benefit analysis and identify replication and quick-kill change opportunities.
  • •Follow the Change & Innovation team’s Initial Request process, ensuring required approvals are secured on time.
  • •Maintain a robust governance plan with regular engagement across the Change Partner, PMO, project members, and stakeholders.
  • •Analyze and interpret performance/operations data using metrics to inform decisions and measure quality and productivity.
Experience:Contact centreRetail bankingChange programmesGlobal markets
Skills:CollaborationGovernanceRisk managementData analysisStakeholder management

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn