SoFi Technologies

3 weeks ago

Member Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Provide best-in-class service to SoFi members across phone, chat, and email for banking, investment, and credit card products. Own member concerns from inquiry through resolution by responding accurately, documenting interactions, troubleshooting issues, and de-escalating questions with empathy. Meet performance metrics, manage expectations, escalate complex problems to internal teams, and share insights with management to improve products, operations, and policies.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Provide customer service focused on First Call Resolution (FCR) while balancing efficiency and accuracy.
•Respond to inbound inquiries via phone, chat, and email for SoFi banking, investment, and credit card products.
•Document and notate correspondence after each customer contact is handled.
•Troubleshoot, de-escalate, and resolve member inquiries, including coordinating with internal departments for escalated issues.
•Meet or exceed role performance metrics and proactively share insights with management to improve products, operations, and policies.

Pay and Benefits

Salary: USD 16 - 20 hourly

Key Requirements

•Previous customer service experience, preferably in a similar industry or call center environment.
•Strong verbal and written communication skills.
•Ability to provide world-class customer service while meeting critical deadlines in a dynamic environment.
•Basic computer skills with solid proficiency in Google Suite.
•High school diploma or GED required; must successfully pass FINRA fingerprint background check.

Education:High School

Skills:CommunicationActive listeningEmpathyPatienceTime management

Languages:English

Tech Stack:Google Suite

Company Brief

SoFi Technologies

Industry: Neobanking

Website

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SoFi Technologies

3 weeks ago

Member Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Provide customer service focused on First Call Resolution (FCR) while balancing efficiency and accuracy.
•Respond to inbound inquiries via phone, chat, and email for SoFi banking, investment, and credit card products.
•Document and notate correspondence after each customer contact is handled.
•Troubleshoot, de-escalate, and resolve member inquiries, including coordinating with internal departments for escalated issues.
•Meet or exceed role performance metrics and proactively share insights with management to improve products, operations, and policies.

Pay and Benefits

Salary: USD 16 - 20 hourly

Key Requirements

•Previous customer service experience, preferably in a similar industry or call center environment.
•Strong verbal and written communication skills.
•Ability to provide world-class customer service while meeting critical deadlines in a dynamic environment.
•Basic computer skills with solid proficiency in Google Suite.
•High school diploma or GED required; must successfully pass FINRA fingerprint background check.

Education:High School

Skills:CommunicationActive listeningEmpathyPatienceTime management

Languages:English

Tech Stack:Google Suite

Company Brief

SoFi Technologies

Industry: Neobanking

Website