Vancouver Customer Experience Lead

HP
Vancouver, Washington
Workplace: OnsiteFull timeUSD 83,000 - 127,800 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Organizational skills","Project management","Communication","Presentation","Problem-solving","Interpersonal skills","Confidentiality"]

Lead onsite Customer Welcome Center executive briefing programs in Vancouver, supporting HP’s most valuable customers and partners. Plan, manage, and facilitate briefings from request through follow-up, tailoring content, delivering demonstrations, coordinating SMEs and stakeholders, and maintaining schedules and briefing materials. Monitor CWC KPIs, execute customer traffic programs, capture and apply customer feedback, and drive improvements to the customer experience.

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HP
HP
23 minutes ago

Vancouver Customer Experience Lead

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Last checked: 23 minutes agoStatus: Live

Job Summary

Lead onsite Customer Welcome Center executive briefing programs in Vancouver, supporting HP’s most valuable customers and partners. Plan, manage, and facilitate briefings from request through follow-up, tailoring content, delivering demonstrations, coordinating SMEs and stakeholders, and maintaining schedules and briefing materials. Monitor CWC KPIs, execute customer traffic programs, capture and apply customer feedback, and drive improvements to the customer experience.
Location: Vancouver, Washington
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Plan, manage, and facilitate executive briefings, general sessions, and presentations from request through post-event follow-up.
  • •Present and tailor content to introduce HP’s showcase, solutions, and offerings to customers.
  • •Perform and articulate demonstrations for relevant topics.
  • •Support deployment and execution of customized customer experience for assigned segments/products/solutions.
  • •Monitor CWC KPIs, execute traffic programs, capture approved customer feedback, and implement improvements.

Pay and Benefits

Salary: USD 83,000 - 127,800 annually
Perks:Health InsuranceDentalVisionDisability InsuranceEmployee AssistanceFlexible SpendingLife InsurancePaid LeavePaid HolidaysParental Leave

Key Requirements

  • •4-year or graduate degree in Computer Science, Marketing, Business Administration, or a related field, or commensurate work experience.
  • •Typically 5+ years of work experience, preferably in technical roles, project/program management, product management, marketing, or related fields.
  • •Superb organizational and project management skills.
  • •Excellent verbal and written communication skills; proficient in English.
  • •Experience in Print, Services and/or Solutions.
Experience:5+ yearsCustomer experienceTechnicalProject managementMarketingSolutions
Education:Bachelor's
Skills:Organizational skillsProject managementCommunicationPresentationProblem-solvingInterpersonal skillsConfidentiality
Languages:English

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
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Glassdoor: 3.8
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