Customer Service Delivery Advocate - 4 Day Work Week!

Carvana
United States
Workplace: OnsiteFull timeUSD 19 - 22.25 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer-focused","Attention to detail","Safety-minded"]

Deliver vehicles to customers’ doors using custom car haulers, ensuring safe operation and vehicle readiness through regular inspections. Complete customer paperwork and add detailed notes in the customer tracking system, while maintaining a clean driving record aligned with Carvana’s CMV Driver Qualification policy. Work rotating shifts between 7am–9pm, including weekends, at the Inspection Center in Lorain, OH, while serving as an energetic customer advocate.

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FursaFursa
Carvana
Carvana
1 week ago

Customer Service Delivery Advocate - 4 Day Work Week!

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Deliver vehicles to customers’ doors using custom car haulers, ensuring safe operation and vehicle readiness through regular inspections. Complete customer paperwork and add detailed notes in the customer tracking system, while maintaining a clean driving record aligned with Carvana’s CMV Driver Qualification policy. Work rotating shifts between 7am–9pm, including weekends, at the Inspection Center in Lorain, OH, while serving as an energetic customer advocate.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles directly to customers’ doors using custom car haulers.
  • •Frequently load/unload vehicles onto the hauler and inspect the car-hauler to ensure vehicles remain safe to drive.
  • •Complete customer paperwork and record thorough notes in the customer tracking system.
  • •Maintain safe driving habits and a clean driving record per Carvana’s CMV Driver Qualification policy.
  • •Work assigned rotating shifts and maintain open availability for required shift times and days of the week.

Pay and Benefits

Salary: USD 19 - 22.25 hourly
Equity and Bonus:Equity
Schedule:4-Day Week
Perks:Health InsuranceDentalVision401kPaid LeaveStudent LoanEquityOvertime

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Ability to deliver vehicles and frequently load/unload onto haulers, including physically demanding work in indoor/outdoor conditions.
  • •Complete customer paperwork and write thorough notes in the customer tracking system.
  • •Consistently drive safely and maintain a clean driving record in accordance with Carvana’s CMV Driver Qualification policy.
  • •Must be able to read, write, speak, and understand English; possess a valid driver’s license; be at least 21 years old.
Experience:2+ years
Skills:Customer-focusedAttention to detailSafety-minded
Licenses:Valid driver's licenseChauffeur's licenseVehicle Verifier license
Certifications:DOT Medical CardNotary
Languages:English
Tech Stack:Customer tracking system

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn