CAE

4 weeks ago

Customer Success Manager - Airline Operations

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Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Lead a high-performing Customer Success team in aviation software, driving customer value, adoption, retention and growth through data-driven insights. Build strategic partnerships with key airline customers, collaborate with product and sales, and proactively engage accounts. This hybrid role includes up to 20% travel and focuses on improving satisfaction, reducing churn, and identifying upsell opportunities.

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead, mentor, and develop a team of customer success professionals, with a focus on evolving customer relationships into strategic partnerships.
•Set clear performance goals, conduct regular evaluations, and provide ongoing coaching and feedback.
•Allocate team resources to ensure consistent, timely, and high-quality customer support.
•Serve as the primary point of contact for key clients, building and maintaining long-term relationships; understand customer business needs and strategic objectives related to aviation software.
•Proactively engage customers through regular reviews to maximize value, drive product adoption, and identify improvement opportunities; analyze customer success data to generate insights for leadership.

Travel: Low travel

Pay and Benefits

Perks:Health InsuranceDentalVisionEap401kEquity

Key Requirements

•Bachelor’s degree in business administration, aviation management, computer science, or a related field.
•7–10 years of experience in customer success, account management, or a related field; minimum of 2 years in a leadership role.
•Demonstrated experience driving customer satisfaction, retention, and growth.
•Strong leadership and team management skills; excellent communication and interpersonal abilities.
•Knowledge of software products and the software development lifecycle; experience using customer support systems and data analysis tools.

Experience:7-10 yearsAviation softwareCustomer successAccount management

Education:Bachelor's

Skills:CommunicationLeadershipProblem-solvingTeam management

Languages:English

Company Brief

CAE

Provides simulation technologies, integrated training services, and flight training for civil aviation, defense, and healthcare customers worldwide, delivering pilot training, mission rehearsal, and simulation solutions.

Industry: Aviation Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Montreal, Canada

Founded: 1947

Website LinkedIn

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CAE