IS/IT Service Desk medewerker (BBL traject)

Thales
Netherlands
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer focus","Communication","Problem-solving","Documentation","Continuous learning"]

Provide first-line IT support as the main contact for internal customers in the End User Support Squad. Handle incidents, requests, and tickets efficiently (phone and in-person at the Genius Bar), escalate to second line when needed, and manage hardware requests. Prepare equipment for new employees, support onboarding, coordinate hardware deliveries, and help improve service processes, documentation, user guides, and operational tools.

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FursaFursa
Thales
Thales
1 month ago

IS/IT Service Desk medewerker (BBL traject)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Provide first-line IT support as the main contact for internal customers in the End User Support Squad. Handle incidents, requests, and tickets efficiently (phone and in-person at the Genius Bar), escalate to second line when needed, and manage hardware requests. Prepare equipment for new employees, support onboarding, coordinate hardware deliveries, and help improve service processes, documentation, user guides, and operational tools.
Location: Netherlands
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Be the first contact for internal customers’ technical questions and problems; analyze requests and provide solutions or escalate to second line when needed.
  • •Log, create, and manage incidents and tickets for first-line service resolution.
  • •Prepare ordered hardware for customers and handle hardware distribution via standard orders or by request.
  • •Support onboarding for new employees, including setting up hardware and guiding them in their work environment.
  • •Coordinate hardware preparation, availability, and deliveries with the warehouse to support efficient planning, and help improve service processes and documentation.

Key Requirements

  • •Customer-oriented attitude with the ability to explain and resolve technical issues clearly and calmly.
  • •Strong communication skills (verbal and written) and active listening to understand customer needs.
  • •Experience managing tickets, incidents, and requests while maintaining good documentation.
  • •A curious mindset with a desire to continuously learn and develop technical and customer-focused skills.
  • •Preferably experience in a first-line support function and the ability to switch quickly for technical questions.
Skills:Customer focusCommunicationProblem-solvingDocumentationContinuous learning

Company Brief

Thales
Designs and delivers advanced systems and services for aerospace, defence, security, and digital identity and cybersecurity markets, serving government and commercial customers worldwide.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 2000
WebsiteLinkedIn