IS/IT Service Desk medewerker (BBL traject)
Netherlands
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer focus","Communication","Problem-solving","Documentation","Continuous learning"]Provide first-line IT support as the main contact for internal customers in the End User Support Squad. Handle incidents, requests, and tickets efficiently (phone and in-person at the Genius Bar), escalate to second line when needed, and manage hardware requests. Prepare equipment for new employees, support onboarding, coordinate hardware deliveries, and help improve service processes, documentation, user guides, and operational tools.
