Permit Operations Lead (Bilingual - French/English)

PermitFlow
Ontario
Workplace: RemoteFull timeUSD 70,000 - 100,000 annuallyFunction: Business OperationsExperience: 3+ yearsSkills: ["Customer-centricity","Communication","Leadership","Analytical thinking","Problem-solving"]

Own the end-to-end permit operations lifecycle while serving as the primary customer point of contact. You’ll oversee permit application requirements, documentation, submissions, and ongoing status updates, proactively tracking and expediting approvals with relevant authorities. This role also coaches and develops junior team members, generates clear progress reports for customers and stakeholders, and continuously optimizes workflows to improve accuracy, compliance, and operational efficiency.

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PermitFlow
PermitFlow
5 days ago

Permit Operations Lead (Bilingual - French/English)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own the end-to-end permit operations lifecycle while serving as the primary customer point of contact. You’ll oversee permit application requirements, documentation, submissions, and ongoing status updates, proactively tracking and expediting approvals with relevant authorities. This role also coaches and develops junior team members, generates clear progress reports for customers and stakeholders, and continuously optimizes workflows to improve accuracy, compliance, and operational efficiency.
Location: Ontario
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Serve as the primary customer point of contact for permit status, timelines, and requirements.
  • •Oversee the end-to-end lifecycle of permit applications, including researching requirements, preparing forms, gathering documentation, and submitting to authorities.
  • •Generate detailed reports and deliver regular, clear updates to customers and stakeholders.
  • •Train, coach, provide feedback, and direct junior team members; hold 1:1s and oversee their work.
  • •Continuously optimize permit processes and monitor statuses to proactively expedite approvals while ensuring compliance and accuracy.

Pay and Benefits

Salary: USD 70,000 - 100,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionFsaPaid LeaveHome OfficeEquipment Stipend

Key Requirements

  • •3-5+ years of relevant experience in construction permitting, project management, or a similar role in a SaaS/tech-driven environment.
  • •Bilingual in English and French.
  • •Based in Ontario or willing to relocate to the area.
  • •Experience with residential or commercial permitting in Quebec, including direct work with municipalities.
  • •Leadership experience (preferred 2+ years) leading, managing, and mentoring teams.
Experience:3+ yearsConstructionConstruction permittingSaaSTech-driven
Skills:Customer-centricityCommunicationLeadershipAnalytical thinkingProblem-solving
Languages:EnglishFrench
Tech Stack:AI tools

Company Brief

PermitFlow
AI-powered platform that automates and manages construction permitting end-to-end for builders, developers, and contractors — streamlining research, application preparation, submission, and monitoring across U.S. jurisdictions.
Industry: Construction Tech
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series B
Headquarters: New York, United States
Founded: 2021
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Glassdoor: 4.0
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