Customer Service (Mumbai, MH, IN, 400001)

HSBC
Mumbai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5-6 yearsEducation: bachelorsSkills: ["Communication","Coordination","Independent judgment","Discretion","Relationship management"]

Own end-to-end processing and transaction servicing for HSBC Global Trade Solution premium/standard clients. Handle trade enquiries, resolve discrepancies, monitor E-helpline, and facilitate onboarding documentation and dispute/compliance follow-up. Maintain trade relationships, manage client complaints, proactively call back customers, and promote digital penetration to maximize TSC revenue through cross-selling. Coordinate with MO, Sales, Product teams, and support process/guideline rollouts while adhering to internal controls and operational risk standards.

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FursaFursa
HSBC
HSBC
20 hours ago

Customer Service (Mumbai, MH, IN, 400001)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Own end-to-end processing and transaction servicing for HSBC Global Trade Solution premium/standard clients. Handle trade enquiries, resolve discrepancies, monitor E-helpline, and facilitate onboarding documentation and dispute/compliance follow-up. Maintain trade relationships, manage client complaints, proactively call back customers, and promote digital penetration to maximize TSC revenue through cross-selling. Coordinate with MO, Sales, Product teams, and support process/guideline rollouts while adhering to internal controls and operational risk standards.
Location: Mumbai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Own end-to-end completion of trade transaction processing for premium/standard trade clients, ensuring required documents and internal approvals are in place.
  • •Resolve discrepancies, address customer complaints, and ensure effective resolution with high-quality customer service and flexibility.
  • •Monitor E-helpline, handle incoming calls/emails for trade enquiries, and conduct proactive customer follow-ups for payment and transaction details.
  • •Facilitate customer onboarding forms/documentation preparation and coordinate with internal teams (MO, Sales, Product) and relevant authorities for transaction day-to-day activities.
  • •Maintain trade relationships, meet clients quarterly to understand requirements, promote digital penetration, and uphold internal controls/compliance standards while minimizing operational risk.

Key Requirements

  • •5-6 years of operations and client servicing experience.
  • •Good understanding of trade finance, ICC rules, FEMA & RBI guidelines (preferably CDCS).
  • •Ability to analyze and resolve a variety of client enquiries with discretion and sound judgment.
  • •Graduate or post-graduate education; professional qualifications such as MBA or CA preferred.
  • •Strong communication and coordination skills interacting with clients and internal departments; familiarity with AI-enabled tools is an advantage.
Experience:5-6 yearsTrade financeClient servicingOperations
Education:Bachelor's
Skills:CommunicationCoordinationIndependent judgmentDiscretionRelationship management
Certifications:MBACA
Tech Stack:Trade financeICC rulesFEMARBICDCSE-helplineAI-enabled tools

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn