Honeywell

1 month ago

Technical Support Supervisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Lead and coordinate a technical support team to ensure timely resolution of customer issues, manage escalations, and collaborate with Engineering, Product Management, and Logistics to improve customer satisfaction and operational efficiency from the Salem, OR site.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Lead and manage the technical support team to deliver exceptional customer service and timely resolution of technical issues.
•Oversee the escalation process and ensure effective communication between customers and internal departments such as Engineering, Product Management, and Logistics.
•Develop and implement process improvements to increase efficiency and customer satisfaction within the technical support function.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeaveLife InsuranceDisabilityParantal LeavePaid Holidays

Key Requirements

•Minimum of 2 years of proven experience in leading technical support teams and managing customer technical issues effectively.
•Minimum of 2 years strong knowledge of technical support processes, troubleshooting methodologies, and customer service best practices.
•Minimum of 2 years’ experience with support tools and technologies such as CRM systems, ticketing platforms, and knowledge bases and background in SAS.
•Ability to analyze complex technical problems, run reports in case management, and coordinate cross-functional resolution efforts.

Experience:2+ yearsTech supportCustomer service

Education:Bachelor's

Tech Stack:CRMSASTicketing platforms

Company Brief

Honeywell

Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Revenue: USD 25B to 50B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Charlotte, United States

Founded: 1906

Glassdoor: 3.8

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Honeywell

1 month ago

Technical Support Supervisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Lead and manage the technical support team to deliver exceptional customer service and timely resolution of technical issues.
•Oversee the escalation process and ensure effective communication between customers and internal departments such as Engineering, Product Management, and Logistics.
•Develop and implement process improvements to increase efficiency and customer satisfaction within the technical support function.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeaveLife InsuranceDisabilityParantal LeavePaid Holidays

Key Requirements

•Minimum of 2 years of proven experience in leading technical support teams and managing customer technical issues effectively.
•Minimum of 2 years strong knowledge of technical support processes, troubleshooting methodologies, and customer service best practices.
•Minimum of 2 years’ experience with support tools and technologies such as CRM systems, ticketing platforms, and knowledge bases and background in SAS.
•Ability to analyze complex technical problems, run reports in case management, and coordinate cross-functional resolution efforts.

Experience:2+ yearsTech supportCustomer service

Education:Bachelor's

Tech Stack:CRMSASTicketing platforms

Company Brief

Honeywell

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Revenue: USD 25B to 50B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Charlotte, United States

Founded: 1906

Glassdoor: 3.8

Website LinkedIn Glassdoor