RCM Collections Lead Specialist

Virta Health
United States
Workplace: RemoteFull timeUSD 64,500 - 83,500 annuallyFunction: Administration & Executive AssistanceExperience: 4+ yearsSkills: ["Mentorship","Coaching","Data-driven decision making","Ownership","Multi-tasking"]

Lead a team of Collections Specialists managing AR follow-up and denial resolution for Virta’s Tier 3 account portfolio. In a player-coach capacity, you’ll both coach daily workflows and directly handle complex payer issues and escalations. You’ll monitor AR aging and denial trends against KPIs, ensure standardized documentation and productivity tools are consistently used, and drive improvement initiatives based on data and patterns.

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Virta Health
Virta Health
5 days ago

RCM Collections Lead Specialist

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Last checked: 22 hours agoStatus: Live

Job Summary

Lead a team of Collections Specialists managing AR follow-up and denial resolution for Virta’s Tier 3 account portfolio. In a player-coach capacity, you’ll both coach daily workflows and directly handle complex payer issues and escalations. You’ll monitor AR aging and denial trends against KPIs, ensure standardized documentation and productivity tools are consistently used, and drive improvement initiatives based on data and patterns.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead and develop a team of Collections Specialists, setting daily priorities and ensuring follow-up cadences and documentation standards.
  • •Serve as a working lead by directly managing a portion of the Tier 3 AR portfolio, including payer follow-up, denial resolution, and escalation calls.
  • •Act as the first point of contact for complex denials, payer disputes, and accounts needing advanced review or documentation.
  • •Track AR aging and denial trends, report performance against KPIs, and flag systemic issues with data-supported recommendations.
  • •Ensure operational consistency using productivity scorecards, standardized follow-up templates, and auditable documentation practices.

Pay and Benefits

Salary: USD 64,500 - 83,500 annually
Equity and Bonus:Equity

Key Requirements

  • •4+ years in healthcare Revenue Cycle Management with a specialized focus on collections and AR follow-up.
  • •Previous experience leading, mentoring, or training billing specialists or contractors in an RCM environment.
  • •Advanced Excel skills (VLOOKUPs, Pivot Tables, data cleaning) to manage reconciliation reports and audit large datasets.
  • •Expert-level understanding of CPT, HCPCS, and ICD-10 coding, plus commercial/government payer timely filing limit policies and claim adjudication.
  • •Proficiency navigating EHRs (Athena or Candid Health experience a plus), clearinghouse platforms, payer portals, and CRM platforms such as Salesforce.
Experience:4+ yearsHealthcareRevenue cycle managementCollectionsAR follow-upDenial resolution
Skills:MentorshipCoachingData-driven decision makingOwnershipMulti-tasking
Tech Stack:ExcelVLOOKUPPivot TablesAthenaCandid HealthEHRClearinghousePayer portalsSalesforceCRM

Company Brief

Virta Health
Provides a telemedicine-based treatment platform for reversing type 2 diabetes and improving metabolic health through continuous remote care, personalized nutrition, coaching, and medical management.
Industry: HealthTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2014
WebsiteLinkedIn