Senior Technical Solutions Specialist

NTT
Bangkok
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Client-focused problem solving","Verbal communication","Coaching and mentoring","Proactive ownership","Project execution"]

Lead highly complex systems integration activities across technologies including networking, data centre, security, collaboration, and end-user computing. Own technical specifications, documentation, and backup solution planning, while engaging clients on-site and remotely. Escalate and resolve complex issues, coordinate engineers and technicians against performance targets, and mentor more junior team members. Build expert-level domain capability through advanced certifications and continuously support deployments, fault management, and problem management.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
NTT
NTT
5 days ago

Senior Technical Solutions Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Lead highly complex systems integration activities across technologies including networking, data centre, security, collaboration, and end-user computing. Own technical specifications, documentation, and backup solution planning, while engaging clients on-site and remotely. Escalate and resolve complex issues, coordinate engineers and technicians against performance targets, and mentor more junior team members. Build expert-level domain capability through advanced certifications and continuously support deployments, fault management, and problem management.
Location: Bangkok
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Interact with clients on-site and remote to meet complex solution requirements and provide technical input during complex design work.
  • •Compile clear technical specifications, explain trade-offs between options, and create alternative backup solutions for deployments.
  • •Coordinate activities of engineers and technicians against performance targets, leading by example and monitoring work quality when required.
  • •Escalate and manage unresolved problems and issues with relevant third parties; may provide third-line telephonic, remote, and on-site support from the customer service desk.
  • •Write reports and proposals, maintain project documentation and operating procedures, and coach/mentor more junior implementation engineers and technicians.

Key Requirements

  • •Advanced understanding of technical design and business principles, including technical implementation experience across networking, data centre, security, customer experience, collaboration, and/or end-user compute.
  • •Advanced customer engagement skills, including presenting solutions and working with clients on complex requirements, both on-site and remotely.
  • •Advanced project management and report writing ability, with strong documentation practices for project artifacts and operating procedures.
  • •Expert-level relevant domain knowledge supported by required certifications (including Cisco CCIE Collaboration) and additional NICE, Azure, and security/cloud certifications listed.
  • •Advanced ability to coach and mentor engineers/technicians, with ownership of relevant technologies as a technical lead through the project lifecycle.
Education:Bachelor's in Information Technology or Computing (or related field)
Skills:Client-focused problem solvingVerbal communicationCoaching and mentoringProactive ownershipProject execution
Certifications:CCIE CollaborationMicrosoft Certified ProfessionalMS-100MS-101MD-100MD-101AZ-900AZ-103AZ-500AZ-300CISSPCISMCEHAzure Certified Solutions ArchitectPCNSEFCECCNP SecuritySecurity+ITILTerraform
Tech Stack:CiscoJuniperArubaF5CCIEJNCIEACMPCisco Unified Communications ManagerCisco Unity ConnectionCisco Unified Contact Centre ExpressCisco Attendant consoleCisco IMPCisco Customer Collaboration PlatformExpresswayMGCPSIPH.323SCCPPRI/E1FXO/FXS

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn