Product Support Specialist

Linear
Anywhere
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Customer service","Problem-solving","Teamwork","Curiosity"]

Product Support Specialist at Linear will assist customers end-to-end, troubleshoot technical issues (APIs, integrations), document bugs with engineering, surface customer feedback to influence product decisions, and lead strategic projects to improve support and product operations in a fully remote, US/Canada-Pacific-Time team.

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Linear
Linear
7 months ago

Product Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Product Support Specialist at Linear will assist customers end-to-end, troubleshoot technical issues (APIs, integrations), document bugs with engineering, surface customer feedback to influence product decisions, and lead strategic projects to improve support and product operations in a fully remote, US/Canada-Pacific-Time team.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery
  • •Investigate and resolve inbound customer issues reported through all communication channels, including email, Slack, Twitter, and Reddit
  • •Partner with our engineering team to document and reproduce bugs
  • •Surface trends and insights from customer feedback to the team at large to inform product choices
  • •Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations

Pay and Benefits

Perks:Health InsuranceDentalVisionEquityPaid LeaveRemote WorkPar ParentalCo-working Space

Key Requirements

  • •Passion about technology, quality, and Linear’s mission.
  • •Excellent communication and customer service skills and experience working with a technical or engineering user base. Ability to adapt your communication approach to non-technical users.
  • •Experience troubleshooting technical issues, including APIs and integration setups. Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile).
  • •Familiarity with SQL, Javascript, APIs, and GitHub is a plus. If you don’t have direct experience in these areas, curiosity to learn more is desirable as well. Please note that this is not a product engineering role.
  • •Based in U.S. and Canada Pacific Time
Experience:SaaSSoftware
Skills:CommunicationCustomer serviceProblem-solvingTeamworkCuriosity
Tech Stack:SQLJavaScriptAPIsGitHub

Company Brief

Linear
Linear builds a fast, elegant issue-tracking and product-management platform for software teams, focusing on speed, developer workflows, and AI-assisted tooling to help teams plan, triage, and ship product work more efficiently.
Industry: Developer Tools
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2019
WebsiteLinkedInGlassdoor