Business Support Team Leader - London Operations

WSP
London
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Communication","Stakeholder management","Prioritisation","Problem-solving","Leadership"]

Lead the planning and delivery of business support services for the UK Business Solutions team, managing workloads, resources, and service levels. Oversee administration and business support operations, serve as the key escalation point for prioritisation and delivery issues, and ensure teams follow policies, procedures, and relevant system changes. Coach and develop your team through inductions, reviews, mentoring, and training, while driving continuous improvement and change initiatives.

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WSP
WSP
1 month ago

Business Support Team Leader - London Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Closed
Reposted: similar role first listed 4 months ago

Job Summary

Lead the planning and delivery of business support services for the UK Business Solutions team, managing workloads, resources, and service levels. Oversee administration and business support operations, serve as the key escalation point for prioritisation and delivery issues, and ensure teams follow policies, procedures, and relevant system changes. Coach and develop your team through inductions, reviews, mentoring, and training, while driving continuous improvement and change initiatives.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead the planning and delivery of business support services, managing workloads, aligning resources to demand, and maintaining service levels.
  • •Oversee data management and proactively manage team workload to prevent service disruption and ensure adequate resourcing.
  • •Identify training and development needs, and deliver inductions, Personal Development Reviews, mentoring, and coaching for your team.
  • •Support service level agreements and ensure activities follow WSP procedures and guidelines, including policy and procedure adherence.
  • •Act as the key escalation point for workload, prioritisation, and service delivery; drive continuous improvement and change initiatives across Business Solutions.

Pay and Benefits

Perks:Remote WorkGym Membership

Key Requirements

  • •Direct line management experience and proven ability to manage and lead teams.
  • •Extensive experience leading administration, business support, or operational teams in a fast-paced, client-focused environment.
  • •Strong stakeholder management skills, including influencing, negotiating, and managing expectations across senior stakeholders.
  • •Experience balancing demand, resource planning, and workload management to deliver services during shifting priorities.
  • •Advanced proficiency in Microsoft 365 (Word, PowerPoint, Excel); knowledge of Adobe InDesign and Adobe Creative Apps is advantageous.
Education:High School
Skills:CommunicationStakeholder managementPrioritisationProblem-solvingLeadership
Tech Stack:Microsoft 365WordPowerPointExcelAdobe InDesignAdobe Creative Apps

Company Brief

WSP
Global professional services firm providing engineering, consulting, and technical services across infrastructure, environment, buildings, transportation, and energy sectors for public- and private-sector clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Montreal, Canada
Founded: 1959
WebsiteLinkedIn