BPO Customer Care Associate

Handle routine and non-routine customer inquiries, resolve issues by applying acquired job knowledge, and escalate complex or unexpected cases to higher-level team members. Ensure accurate, timely processing of transactions to meet client SLAs, including managing pending transaction exceptions. Contribute to SOP/process transition preparation and develop tactical plans to hit project milestones. Work from the NTT Data office in Manila with specified night shift hours (PST schedule).