ECS Operations Specialist

Fiserv
India
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Attention to detail","Accuracy","Organizational skills","Time management"]

Process high-volume credit card processing requests by following standardized procedures and using automation tools. Handle routine inquiries through automated bot workflows, and when automation fails, perform detailed manual reviews by researching data across multiple applications and completing requests according to established procedures. Maintain accuracy, compliance, and efficiency, escalate inquiries needing additional review, and communicate clearly with internal stakeholders and clients while adapting to evolving workflows.

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FursaFursa
Fiserv
Fiserv
6 hours ago

ECS Operations Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Process high-volume credit card processing requests by following standardized procedures and using automation tools. Handle routine inquiries through automated bot workflows, and when automation fails, perform detailed manual reviews by researching data across multiple applications and completing requests according to established procedures. Maintain accuracy, compliance, and efficiency, escalate inquiries needing additional review, and communicate clearly with internal stakeholders and clients while adapting to evolving workflows.
Location: India
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Manage recurring client inquiries that follow established patterns and documented workflows.
  • •Use automated bot workflows and related tools to support automated processing of routine requests.
  • •Perform manual review and processing when the Bot is unavailable or unable to resolve an inquiry.
  • •Complete manual credit card processing requests accurately and within expected timeframes following documented procedures.
  • •Navigate multiple systems and applications to research, validate, and complete client requests; identify issues requiring additional review and escalate as appropriate.

Key Requirements

  • •Strong verbal and written English communication skills.
  • •Excellent attention to detail and accuracy.
  • •Ability to follow documented processes and standard operating procedures.
  • •Comfortable working across multiple systems and applications.
  • •Strong organizational and time-management skills with the ability to prioritize work in a process-driven environment.
Skills:CommunicationAttention to detailAccuracyOrganizational skillsTime management
Languages:English
Tech Stack:Microsoft OfficeWorkflow automationBots

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn