NTT

2 weeks ago

SAP Client Delivery Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Serve as the voice of the client and main escalation point for SAP Enterprise Cloud Services engagements, managing and coordinating customer account activities and ensuring contracted services are delivered. Drive cloud transformation adoption (including S/4HANA), lead customer engagement with internal SAP stakeholders and partners, and maintain contract adherence, profitability, change request processing, and service-level reporting. Provide governance, de-escalation, and trusted-advisor guidance to grow customer value.

Location: Toronto

Workplace: Onsite

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Manager level

Key Responsibilities

•Actively drive clients’ cloud transformation agenda to ensure adoption of S/4HANA and cloud standardization.
•Lead the customer engagement and coordinate alignment across SAP Services, product support, ECS partners, and hosting/system integrator stakeholders.
•Manage proactive delivery of service plans and reactive support requests, including staffing, reporting, and controlling administrative tasks.
•Ensure contractual services are rendered on time, process change requests, and manage commercial responsibility including costs, profitability, and invoicing.
•Host status and governance meetings, deliver ongoing reporting, de-escalate critical customer situations, and protect/grow engagement scope.

Key Requirements

•Minimum 5+ years of experience in project management or SAP Operations.
•Minimum 5+ years of experience in a customer-facing role.

Skills:Stakeholder managementCustomer relationship buildingTrusted advisoryDe-escalationCoaching

Tech Stack:SAPHANA Enterprise CloudS/4HANASuccessFactorsPaaSSaaSECSSAP Cloud Solutions

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

NTT