Presales Solution Architect - Amazon Connect

TTEC Digital
United States
Workplace: RemoteFull timeUSD 110,000 - 150,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsSkills: ["Communication","Presentation","Problem-solving","Collaboration","Customer-facing"]

Technical presales architect with AWS and Amazon Connect expertise who designs integrated CX solutions across AWS and leading ISV partners, delivers customer-ready demonstrations, and shapes technical strategy during the sales cycle. Collaborates with Business Development, creates proposals and statements of work, and mentors customers and partners on AWS value to drive cloud-based, AI-enabled customer experiences.

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TTEC Digital
TTEC Digital
1 year ago

Presales Solution Architect - Amazon Connect

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Last checked: 1 day agoStatus: Live

Job Summary

Technical presales architect with AWS and Amazon Connect expertise who designs integrated CX solutions across AWS and leading ISV partners, delivers customer-ready demonstrations, and shapes technical strategy during the sales cycle. Collaborates with Business Development, creates proposals and statements of work, and mentors customers and partners on AWS value to drive cloud-based, AI-enabled customer experiences.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Be the subject matter expert in AWS and Amazon Connect-based solutions in conversations with customers
  • •Lead technical discovery with customers during the sales cycle and deliver immersive demonstrations
  • •Design innovative AWS-based solutions incorporating customer needs and inputs across AWS services and partner solutions
  • •Develop Presentations, Proposals, and Workshops based on customer needs and educate customers on the value of AWS
  • •Create Statements of Work to implement the customer vision and collaborate with Product/Services leadership to identify trends and opportunities
Travel: Low travel

Pay and Benefits

Salary: USD 110,000 - 150,000 annually
Perks:Health InsuranceVisionPaid Leave

Key Requirements

  • •3+ years of customer-facing experience designing complex solutions in a Technical Pre-Sales role (Sales Engineer, Solution Architect, etc.)
  • •3+ years of expertise in Amazon Connect and AWS
  • •7+ years of experience in information technology or application development
  • •Relevant Certifications or Accreditations in AWS
  • •Ability to translate complex technical concepts into customer business value and present it clearly
Experience:3+ yearsAWSAmazon ConnectCloudAIGenerative AICX
Skills:CommunicationPresentationProblem-solvingCollaborationCustomer-facing
Certifications:AWS Certifications
Languages:English
Tech Stack:AWSAmazon ConnectVerintPEGASalesforceEKSS3EC2SagemakerBedrock

Company Brief

TTEC Digital
Provides digital customer experience consulting, technology and managed services, delivering CX platforms, automation, analytics, and design to help enterprises transform customer engagement across channels.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Englewood, United States
WebsiteLinkedIn