Help Desk Technician – Active TS/SCI Clearance Required (Mid-Shift) - Temporary

Akima
United States
Workplace: OnsiteTemporaryUSD 33.32 - 38.13 hourlyFunction: Field Service, Maintenance & Skilled TradesExperience: 2+ yearsEducation: high_schoolSkills: ["Communication"]

Provide Tier 1 help desk support for HQ executive community, acting as the initial point of contact for ADP hardware, software, and networking issues. Facilitate secure and non-secure communications, manage a service desk tool using ITIL frameworks, and support installation and communications liaison work with external DoD networks. Produce monthly status reporting for the COR-appointed technical assistant while ensuring secure, reliable headquarters communications operations.

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FursaFursa
Akima
Akima
3 hours ago

Help Desk Technician – Active TS/SCI Clearance Required (Mid-Shift) - Temporary

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Provide Tier 1 help desk support for HQ executive community, acting as the initial point of contact for ADP hardware, software, and networking issues. Facilitate secure and non-secure communications, manage a service desk tool using ITIL frameworks, and support installation and communications liaison work with external DoD networks. Produce monthly status reporting for the COR-appointed technical assistant while ensuring secure, reliable headquarters communications operations.
Location: United States
Workplace: Onsite
Employment Type: Temporary · 6 months
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Serve as the initial point of contact at the service desk, handling ADP hardware, software, and networking issues.
  • •Manage secure and non-secure communications, support installation of information systems, and liaise with external organizations such as Navy Marine Corp Intranet and DISA Network Operations Center.
  • •Run a service desk tool aligned to ITIL frameworks, supporting incident management, service requests, problem management, access management, and event management.
  • •Support Local Registration Authority (LRA) duties in accordance with DoD and customer standards.
  • •Provide Monthly Status Reports to the COR-appointed Technical Assistant, documenting accomplishments, issues, and items needing government action.

Pay and Benefits

Salary: USD 33.32 - 38.13 hourly
Perks:Health InsuranceDentalVisionLife Insurance401kPaid Leave

Key Requirements

  • •Active TS clearance required with the ability to obtain SCI.
  • •Minimum High School Diploma/GED.
  • •CompTIA Security+ certification.
  • •At least 2 years of service desk/help desk experience with basic troubleshooting across hardware, software, and networking.
  • •Basic system administration skills and Active Directory knowledge.
Experience:2+ years
Education:High School
Skills:Communication
Certifications:CompTIA Security+A+Network+
Tech Stack:Microsoft OfficeWordPowerPointExcelOutlookActive DirectoryITILSystem administration

Eligibility

Security Clearance:TS with SCI Eligibility

Company Brief

Akima
Provides government and commercial clients with mission-critical services including operations & maintenance, logistics, IT, engineering, cybersecurity, and staffing solutions across defense, federal, and infrastructure markets.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Herndon, United States
Founded: 1996
Website