Risk Operations Manager, Verifications

Stripe
Mexico City
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 5+ yearsSkills: ["People management","Collaboration","Problem-solving","Data-driven decision-making","Communication"]

Lead a team of Verification Risk Operations Associates handling higher-tier verification escalations and supporting internal inquiries. Own a prioritized roadmap for verification and compliance improvements, partnering with Policy, Product, Engineering, and Operations to move changes from proposal to production. Build deep expertise in user verifications and compliance controls, drive operational delivery and process improvements using metrics, and hire, coach, and develop your team in Mexico City.

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FursaFursa
Stripe
Stripe
1 month ago

Risk Operations Manager, Verifications

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 8 months ago

Job Summary

Lead a team of Verification Risk Operations Associates handling higher-tier verification escalations and supporting internal inquiries. Own a prioritized roadmap for verification and compliance improvements, partnering with Policy, Product, Engineering, and Operations to move changes from proposal to production. Build deep expertise in user verifications and compliance controls, drive operational delivery and process improvements using metrics, and hire, coach, and develop your team in Mexico City.
Location: Mexico City
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Recruit, manage, coach, and develop a team of in-office Verification Risk Operations Associates.
  • •Lead your team to handle verifications-related user-facing escalations and guide cross-functional teams on network compliance rules.
  • •Drive operational delivery and process improvement to maintain risk detection strategies and balance risk with customer experience.
  • •Build a strong team culture and ensure team members are happy, effective, and growing.
  • •Set goals and direction, provide regular feedback, and use metrics and qualitative signals to guide performance.

Key Requirements

  • •At least 5+ years of direct people management experience in a risk or operations function.
  • •Ability to partner effectively with internal globally distributed stakeholders.
  • •Operational background including launching or improving processes and delivering services.
  • •Strong problem-solving skills and comfort operating without clear guidelines.
  • •Excellent written and verbal communication skills in English and Spanish.
Experience:5+ yearsPaymentsE-commerceFintechHigh growth technology
Skills:People managementCollaborationProblem-solvingData-driven decision-makingCommunication
Languages:EnglishSpanish

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
WebsiteLinkedInGlassdoor