Sr. Manager, Business Operations

Samsara
United States
Workplace: RemoteFull timeUSD 119,000 - 180,000 annuallyFunction: Business OperationsEducation: bachelorsSkills: ["Analytical thinking","Independence","Intellectual curiosity","Cross-functional collaboration","Strategic communication"]

Own the annual operating plan and operating cadence for the Global Support organization, translating volume forecasts, productivity, AI deflection, and staffing assumptions into a defensible budget and capacity model. Lead end-to-end monthly and quarterly Customer Support business reviews, building self-serve reporting frameworks and executive narratives. Partner cross-functionally to turn plan into behavior across productivity, incentive programs, and operational improvements, using AI tools to accelerate modeling and decision-making.

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FursaFursa
Samsara
Samsara
3 days ago

Sr. Manager, Business Operations

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Last checked: 1 hour agoStatus: Live

Job Summary

Own the annual operating plan and operating cadence for the Global Support organization, translating volume forecasts, productivity, AI deflection, and staffing assumptions into a defensible budget and capacity model. Lead end-to-end monthly and quarterly Customer Support business reviews, building self-serve reporting frameworks and executive narratives. Partner cross-functionally to turn plan into behavior across productivity, incentive programs, and operational improvements, using AI tools to accelerate modeling and decision-making.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Sr. Manager level

Key Responsibilities

  • •Own the annual operating plan (AOP) for the Support organization end to end, including capacity, headcount, and cost model tied to volume, productivity, AI deflection, and staffing assumptions.
  • •Model and pressure-test strategic levers (headcount and vendor/BPO mix, cost to serve, deflection/automation impact, service level and coverage tradeoffs) and deliver quantified recommendations with assumptions.
  • •Own the Customer Support business review cadence (monthly and quarterly reviews) end to end, including metric definition/data validation, executive narrative, and follow-through on decisions.
  • •Build and maintain reporting frameworks and metric definitions leaders run on (productivity, cost to serve, CSAT, time to resolution, deflection) and make them self-serve.
  • •Partner with Support leadership on operating programs that translate plan into behavior, including productivity and incentive program design, capacity allocation, and operational improvement initiatives.

Pay and Benefits

Salary: USD 119,000 - 180,000 annually
Equity and Bonus:Equity
Perks:Remote WorkHealth InsuranceParental LeaveLearning Budget

Key Requirements

  • •10+ years of experience in business operations, strategic finance/FP&A, management consulting, strategy, or a related field.
  • •Bachelor’s degree from a 4-year accredited university.
  • •Experience owning an annual operating plan or multi-quarter planning process for a large organization or function.
  • •Demonstrated experience building complex operating or financial models (headcount, capacity, and cost) used by senior leaders.
  • •Experience owning recurring executive business review cadence (e.g., MBR/QBR) end to end, including metric definitions, narrative, and follow-through.
Experience:FP&AManagement consultingStrategic financeCustomer support
Education:Bachelor's
Skills:Analytical thinkingIndependenceIntellectual curiosityCross-functional collaborationStrategic communication
Languages:English
Tech Stack:TableauLookerSQLDatabricksClaude

Company Brief

Samsara
Provides an integrated IoT platform combining hardware sensors, cameras, and cloud-based software to help businesses monitor vehicles, equipment, and operations for fleet management, safety, compliance, and operational efficiency.
Industry: Supply Chain Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2015
WebsiteLinkedIn