Glean

2 months ago

AI Success Manager, West

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

AI Success Manager leads and orchestrates successful implementations and long-term customer engagements, ensuring efficient technical deployment and proactive strategic guidance. Collaborates with Account Executives, AI Outcomes Managers, Solution Architects, Support and R&D on scoped engagements to deliver joint success plans and measurable business value. Hybrid role based in the San Francisco Bay Area with remote options as part of a regional west coast team.

Location: San Francisco, Mountain View

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Science & Machine Learning

Key Responsibilities

•Help our customers achieve real business outcomes through the use of AI.
•Serve as the primary lead on new customer deployments including hands on guidance for the setup of SSO and connectors.
•Own the end-to-end delivery from kickoff to go-live thru renewal, ensuring clarity on expectations for all stakeholders timeline, and services budget.
•Create and execute on joint success plans that drive additional adoption, deepen engagement, and result in measurable business value. Overall program management.
•Develop, communicate, and execute tailored project plans; facilitate cross-functional collaboration across delivery, operations, and technical teams.

Pay and Benefits

Salary: USD 140,000 - 200,000 annually

Perks:MedicalVisionDental401kHome OfficeEducation StipendWellness Stipend

Key Requirements

•3+ years of experience in technical deployment, implementation management, or technical account management of SaaS products.
•Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices.
•Must hold one of the following certifications: AWS Certified Cloud Practitioner, Microsoft Certified Azure Fundamentals, or Google Cloud Digital Leader.
•Excellent analytical and problem-solving skills, with a focus on troubleshooting technical issues and building consensus around outcomes and success measures.
•Strong organizational, project management, and communication abilities.

Experience:3+ yearsSaaSEnterprise software

Skills:CommunicationProblem-solvingAnalytical thinkingProject managementCustomer relationship management

Certifications:AWS Certified Cloud PractitionerMicrosoft Certified Azure FundamentalsGoogle Cloud Digital Leader

Languages:English

Tech Stack:AWSAzureGoogle CloudSSOConnectorsAgileDevOpsSaaS

Company Brief

Glean

Provides an enterprise search and knowledge discovery platform that helps organizations find information across apps, drives, and internal tools, improving employee productivity and onboarding through AI-powered search and relevance ranking.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2017

Website LinkedIn

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Glean

2 months ago

AI Success Manager, West

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: San Francisco, Mountain View

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Science & Machine Learning

Key Responsibilities

•Help our customers achieve real business outcomes through the use of AI.
•Serve as the primary lead on new customer deployments including hands on guidance for the setup of SSO and connectors.
•Own the end-to-end delivery from kickoff to go-live thru renewal, ensuring clarity on expectations for all stakeholders timeline, and services budget.
•Create and execute on joint success plans that drive additional adoption, deepen engagement, and result in measurable business value. Overall program management.
•Develop, communicate, and execute tailored project plans; facilitate cross-functional collaboration across delivery, operations, and technical teams.

Pay and Benefits

Salary: USD 140,000 - 200,000 annually

Perks:MedicalVisionDental401kHome OfficeEducation StipendWellness Stipend

Key Requirements

•3+ years of experience in technical deployment, implementation management, or technical account management of SaaS products.
•Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices.
•Must hold one of the following certifications: AWS Certified Cloud Practitioner, Microsoft Certified Azure Fundamentals, or Google Cloud Digital Leader.
•Excellent analytical and problem-solving skills, with a focus on troubleshooting technical issues and building consensus around outcomes and success measures.
•Strong organizational, project management, and communication abilities.

Experience:3+ yearsSaaSEnterprise software

Skills:CommunicationProblem-solvingAnalytical thinkingProject managementCustomer relationship management

Certifications:AWS Certified Cloud PractitionerMicrosoft Certified Azure FundamentalsGoogle Cloud Digital Leader

Languages:English

Tech Stack:AWSAzureGoogle CloudSSOConnectorsAgileDevOpsSaaS

Company Brief

Glean

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2017

Website LinkedIn