RTX

1 month ago

Gestionnaire Service Client | Customer Service Manager

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Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Lead the frontline customer service team for Pratt & Whitney Canada in Saint-Hubert, overseeing aftermarket support for aircraft engine component repairs. Collaborate with ITC, Quality, Operations, Engineering, Warranty, Supply Chain, Finance, Sales and Marketing to ensure customer satisfaction, retention, and AMF performance. Manage client accounts, coordinate visits and contract reviews, and drive data-driven improvements in a fast-paced, on-site environment.

Location: Canada

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Act as frontline Customer Service representative, providing comprehensive aftermarket support to customers and operations in a engine component repair environment.
•Represent the company as the primary customer contact and collaborate with multiple teams across the value stream (ITC, Quality, Operations, Engineering, Warranty, Supply Chain, Finance, Sales, SIOP).
•Understand and interpret customer requirements to ensure needs are met while balancing business objectives and building strong relationships.
•Contribute to customer retention and support AMF performance objectives through effective service.
•Manage customer accounts and coordinate with ACS Sales and Marketing teams; prepare and coordinate customer visits, including contract reviews and quarterly business reviews.

Pay and Benefits

Perks:PensionInsuranceHealth InsuranceWellness StipendAdvancementParkingCommuter BenefitsChildcareMerit

Key Requirements

•Bachelor's degree in Management, Business Administration, or a related field.

Experience:8+ yearsAerospaceManufacturing

Education:Bachelor's

Skills:Customer serviceCommunicationTeamworkProblem-solvingRelationship management

Languages:EnglishFrenchSpanish?

Tech Stack:SAPExport controlsInformation systemsSIOPContract reviews

Company Brief

RTX

Designs, manufactures, and services aerospace and defense systems, including aircraft engines, avionics, aerostructures, missiles, and cybersecurity solutions for commercial, military, and government customers worldwide.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Arlington, United States

Founded: 2020

Website

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RTX