Autodesk

1 month ago

Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Tier II technical support for Autodesk Forma products, performing advanced troubleshooting across cloud-based, web, and mobile apps. Collaborates with Engineering, Product, and Customer Success to resolve complex issues, validate fixes, and contribute to knowledge bases while driving continuous improvement in support processes and customer experience.

Location: Barcelona

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Own Tier II escalations from investigation through resolution, ensuring timely progress and stakeholder alignment.
•Partner with Engineering, Product, Customer Success, and frontline Support teams to investigate, escalate, and resolve customer issues.
•Contribute to troubleshooting guides, knowledge base articles, and internal documentation to improve team-wide knowledge.
•Translate technical findings into user-friendly explanations for customers and non-technical audiences, managing expectations throughout investigations.
•Identify opportunities for process improvements, tooling, and documentation to enhance productivity and product quality.

Key Requirements

•Bachelor's degree in Information Technology, Computer Science, Engineering, or related field, or equivalent practical experience in technical support or software troubleshooting.
•1–3 years of experience in Tier II Technical Support or related technical support for SaaS, cloud-based, web, or mobile applications.
•Strong analytical, troubleshooting, and debugging skills.
•Experience using Salesforce, Jira, or similar CRM/issue-tracking tools.
•Excellent written and verbal communication skills with ability to explain technical concepts to non-technical audiences.

Experience:1-3 yearsSaaSCloudWebMobileConstruction technology

Education:Bachelor's

Skills:CommunicationProblem-solvingCollaborationAnalytical thinkingCustomer focus

Tech Stack:SalesforceJiraAICloudWebMobile

Company Brief

Autodesk

Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Rafael, United States

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Autodesk

1 month ago

Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Barcelona

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Own Tier II escalations from investigation through resolution, ensuring timely progress and stakeholder alignment.
•Partner with Engineering, Product, Customer Success, and frontline Support teams to investigate, escalate, and resolve customer issues.
•Contribute to troubleshooting guides, knowledge base articles, and internal documentation to improve team-wide knowledge.
•Translate technical findings into user-friendly explanations for customers and non-technical audiences, managing expectations throughout investigations.
•Identify opportunities for process improvements, tooling, and documentation to enhance productivity and product quality.

Key Requirements

•Bachelor's degree in Information Technology, Computer Science, Engineering, or related field, or equivalent practical experience in technical support or software troubleshooting.
•1–3 years of experience in Tier II Technical Support or related technical support for SaaS, cloud-based, web, or mobile applications.
•Strong analytical, troubleshooting, and debugging skills.
•Experience using Salesforce, Jira, or similar CRM/issue-tracking tools.
•Excellent written and verbal communication skills with ability to explain technical concepts to non-technical audiences.

Experience:1-3 yearsSaaSCloudWebMobileConstruction technology

Education:Bachelor's

Skills:CommunicationProblem-solvingCollaborationAnalytical thinkingCustomer focus

Tech Stack:SalesforceJiraAICloudWebMobile

Company Brief

Autodesk

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Rafael, United States

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor